Zeeshan Arshad
Team Lead
Lahore
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
4
4
Certificates
3
3
Languages
Work History
Team Lead
TechStore
LAHORE
05.2022 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and provided product advice to increase sales.
- Business Development by finding new customers
- Expanding business with current customers
- Assigning Leads to Team
- Follow up from team about assigned leads
- Visit and meeting customer to present product, and negotiate for prices
- Proposing solution to customers basis on cutting edge technology
- Training of juniors for business development and product knowledge
- My team is handling more than 100 corporate customers securing business more than 160 Million PKR per month
- Developed monthly and daily production output plans to deliver on customer service and financial metrics
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Deputy IT Manager
Ashraf Sugar Mills Limited
LAHORE
02.2020 - 02.2022
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Customized and repaired technology based on staff requests.
- Coordinated technical training and personal development classes for staff members.
- Developed and impelemnted store inventory module which improves the 5% calculation of costing
Senior .NET Software Developer, Full Stack
E-Solutions
LAHORE
10.2018 - 01.2020
- Reviewed code, debugged problems, and corrected issues.
- Analyzed existing software implementations to identify areas requiring improvement.
- Oversaw and implemented automated build and deployment pipelines.
- Participated in requirements gathering to solidify prerequisites and determine best technical solution to meet business needs.
- Developed functional databases, applications and servers to support websites on back-end.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Provided software application engineering and maintenance for development lifecycle.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Inspected equipment, assessed functionality and optimized controls.
- Worked with back-end developers to design APIs.
Database Analyst
NextStep Business Solution Pvt. Ltd.
LAHORE
09.2016 - 09.2018
- Completed data mining and electronic documentation reviews.
- Used various statistical methods to analyze data and generate useful business reports.
- Maintained data dictionary by revising and entering definitions.
- Identified and recommended new ways to save money by streamlining business practices.
- Built databases and table structures for web applications.
- Managed database security, development and access of input systems.
- Designed and developed analytical data structures.
- Implemented security measures to protect vital business data.
- Set up and controlled user access levels across databases to protect important data.
- Developed and updated databases to handle customer data.
- Implemented BI solution framework for business intelligence projects.
- Created and updated database designs and data models.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
IT Manager
Rahat Bakers & Departmental Store
LAHORE
07.2014 - 08.2016
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Customized and repaired technology based on staff requests.
- Demonstrated familiarity with latest hardware, software and networking technology.
Education
Master of Science - Computer And Information Sciences
09.2021 - Current
Master of Science - Computer And Information Sciences
10.2014 - 01.2017
Bachelor of Science - Mathematics And Computer Science
09.2012 - 08.2016
Skills
IT Support
IT Management
Database Development
Software Engineering
Net Development
Network Infrastructure
Team Management
Business Analysis
Crystal Reports
Web Development
Desktop Application Development
C#
SQL
C
Java
VBnet
Business Intelligence
Account Management
Client Service
Customer Communication
Staff Education and Training
Accomplishments
- I have been part of inspection committee to detect frauds in Techstore and successfully detect frauds, identified involved employees and resolve the matters with clients
- I HAVE GOT TRAINING OF LEADERSHIP AND DELEGATION IN NISHAT HOTEL & PROPERTIES LIMITED
- I PLAYED LEADING ROLE IN IMPLEMENTATION OF TRACK AND TRACE SYSTEM IN SUGAR INDUSTRY OF PAKISTAN
- STOOD 2ND IN THE INTER QUIZ COLLEGE COMPETITION OF NETWORKS CONDUCTED BY CORVIT SYSTEMS IN PUCIT
- STOOD IN TOP 3 IN THE FIRST MERIT LIST FOR M.PHIL. (CS) IN PUCIT FOR ADMISSIONS OF FALL 2016
- DESIGN THE DATA ENTRY PROCESS FOR THE ARTICLE LISTING OF DEPARTMENTAL STORE THAT REDUCED THE ENTRY TIME BY 20%
- PREPARE TRAINING MODULE FOR CASHIERS TO MAKING SALE TRANSACTIONS EFFICIENTLY AND CORRECTLY
- LEAD AN AUDIT PROCESS THAT RESULTED IN 70% STOCK CORRECTION AND STEAM LINE THE PROCESS OF ORDER TAKING AND MANAGEMENT FOR RAHAT BAKERS & DEPARTMENTAL STORE
- INVOLVED IN AUDIT PROCESS FOR A CLIENT AND PRODUCE 85% ACCURATE PROFIT N LOSS SHEET
- IN COORDINATION WITH THE FINANCE DEPARTMENT, I HAVE BEEN INVOLVED TWICE FOR THE YEAR-END CLOSING
- I HAVE MADE MY OWN SIMULATOR TO WORK WITH MY RESEARCH PROJECT IN THE AREA OF COMPUTER NETWORKS
Certification
MCITP Training
Timeline
Team Lead - TechStore
05.2022 - Current
Oracle APEX
03-2022
Virtual University of Pakistan - Master of Science, Computer And Information Sciences
09.2021 - Current
HCIA (Routing & Switching)
06-2020
HCIA (Security)
06-2020
Deputy IT Manager - Ashraf Sugar Mills Limited
02.2020 - 02.2022
Senior .NET Software Developer, Full Stack - E-Solutions
10.2018 - 01.2020
Database Analyst - NextStep Business Solution Pvt. Ltd.
09.2016 - 09.2018
University of The Punjab - Master of Science, Computer And Information Sciences
10.2014 - 01.2017
IT Manager - Rahat Bakers & Departmental Store
07.2014 - 08.2016
MCITP Training
02-2013
University of The Punjab - Bachelor of Science, Mathematics And Computer Science
09.2012 - 08.2016
Projects
ERP Developments
- Upgrading in-house ERP of Ashraf Sugar Mills Ltd. using Windows Forms, Component One, SQL Server and SAP Crystal Reports
- Developed RFID based Parking Solution with barrier & signals integration for Windsor Parking Service using Windows Forms, SQL Server and SAP Crystal Reports and IoT techniques
- Developed www.mypscenter.com (chain marketing portal) using Web Forms, SQL Server and SAP Crystal Reports
- Developed and deployed POS for Crazelz (Ice Cream Parlor), using Windows Forms, SQL Server and Crystal Reports as consultant
- Developed and deployed POS for C Grill Restaurant, using Windows Forms, SQL Server and Crystal Reports as consultant
- Deployed Inventory Management System and Financial Management System in WU Mart (Retail Store), using VB6, SQL Server and Crystal Reports as consultant
- Developed and deployed POS for #Chai, using Windows Forms, SQL Server and Crystal Reports as consultant
- Developed cancer patients’ record keeping and file automation system for Hameed Latif Hospital, using Web Forms (ASP.NET), AJAX Toolkit, SQL Server and Crystal Reports as Developer
- Implemented ERP in Textile Testing International as Key member of team of three, using Web Forms (ASP.NET), AJAX Toolkit, SQL Server and Crystal Reports as Full Stack Developer
- Assisted in deployment of ERP in Zealcon Construction Company, using Web Forms (ASP.NET), AJAX Toolkit, SQL Server and Crystal Reports as Freelancer
Techno-Functional Consultant
- Deployed Inventory Management System and Financial Management System in The Grocery Store, using VB6, SQL Server and Crystal Reports as consultant
- Deployed Inventory Management System and Financial Management System in Haya(The exclusively female’s store), using VB6, SQL Server and Crystal Reports as consultant
- Deployed Inventory Management System and Financial Management System in Rehmat Electronics, using VB6, SQL Server and Crystal Reports as consultant
- Deployed Inventory Management System and Financial Management System in Pak Madina Traders, using VB6, SQL Server and Crystal Reports as consultant
- Deployed Inventory Management System and Financial Management System in Zweite Haut Gmbh (Germany), using VB6, SQL Server and Crystal Reports as consultant
- Deployed Inventory Management System and Financial Management System in OXLAM Pvt. Ltd., using VB6, SQL Server and Crystal Reports as consultant
- Technical Support Consultant for AHG Flavours (Baskin Robbins Pakistan)
- Technical Support Consultant for Euro Store
- Technical Support Consultant and Website Manager for SMOP (Society of Medical Oncology Pakistan)
IoT & Hardware Integrations
- Bio-metric Meal Token Printing in AHY plastics as full stack developer
- ANPR Camera integration with parking software in Emporium Mall as Sr. software developer
- Switches log for parking cabins in Emporium Mall as IoT developer
- Developed Auto-Weight-Label Printing Utility for Roshan Packages Flexible Unit, Sundar Estate using Windows Forms, SQL Server and SAP Crystal Reports
- Developed Reel Back Trace with Auto Weighment for Lahore Polypropylene Flexible Unit using Windows Forms, SQL Server and SAP Crystal Reports
- Developed Label Printing utility for Black Horse Paints using Windows Forms, SQL Server and SAP Crystal Reports
Project Management & Business Analyst
- www.rahatbakery.com, using Wordpress as Business Analyst
- E-Counts (Complete Retail Solution) as Designer, Developer and Business Logic Builder
- Supervised in the development of Android Based Utility for stock taking in Borjan using Android Studio
Wordpress
- www.TermiteControlinLahore.com using Wordress as Full Stack Developer on Consultancy
- www.FGEILahore.pk using Wordress as Full Stack Developer on Consultancy
- www.RoyalAdventureClub.com using Wordress as Full Stack Developer on Consultancy
- www.awaraparindey.com, using Wordpress as Full Stack Developer on consultancy
- www.grandyeventos.com, using Wordpress as Full Stack Developer on consultancy
- www.KapryShapry.com, using wordpress as founder
- www.albasittravels.com, using Wordpress as Full Stack Developer on consultancy
- www.luckysalons.com, using Wordpress as Full Stack Developer on consultancy
Network & Infrastructure
- Deployed complete hardware and network infrastructure of The Grocery Store as consultant
- Deployed complete network infrastructure of Al-Jasim Travels & Tours (Pvt.) Ltd.
- Deployed complete hardware and network infrastructure of WU Mart (Retail Store) as consultant
- Deployed network infrastructure and Financial Management System for Brighter Day Trust as Consultant
Academic Supervision
- External Advisor of an academic project of BNU (Beacon House National University) named “K9 The Bot” using technologies Web Forms, SQL Server, Android Studio, Firebase, and IoT techniques
- External Advisor of an academic project of BNU (Beacon House National University) named “Future Of Shopping” using technologies Windows Forms, SQL Server, SAP Crystal Reports, Android Studio, and IoT techniques based on RFID
Research
- Dual Overload Protection System (Capstone Project) a research thesis as Team Lead
- Role of Cyber Technologies in Retail Sector of Pakistan (Research Article) as Researcher
- Nation-Wide Centralized Database for Medical Tests and Medical Records and their Protection (Term Project) as Primary Author
Projects
ERP Developments
- Upgrading in-house ERP of Ashraf Sugar Mills Ltd. using Windows Forms, Component One, SQL Server and SAP Crystal Reports
- Developed RFID based Parking Solution with barrier & signals integration for Windsor Parking Service using Windows Forms, SQL Server and SAP Crystal Reports and IoT techniques
- Developed www.mypscenter.com (chain marketing portal) using Web Forms, SQL Server and SAP Crystal Reports
- Developed and deployed POS for Crazelz (Ice Cream Parlor), using Windows Forms, SQL Server and Crystal Reports as consultant
- Developed and deployed POS for C Grill Restaurant, using Windows Forms, SQL Server and Crystal Reports as consultant
- Deployed Inventory Management System and Financial Management System in WU Mart (Retail Store), using VB6, SQL Server and Crystal Reports as consultant
- Developed and deployed POS for #Chai, using Windows Forms, SQL Server and Crystal Reports as consultant
- Developed cancer patients’ record keeping and file automation system for Hameed Latif Hospital, using Web Forms (ASP.NET), AJAX Toolkit, SQL Server and Crystal Reports as Developer
- Implemented ERP in Textile Testing International as Key member of team of three, using Web Forms (ASP.NET), AJAX Toolkit, SQL Server and Crystal Reports as Full Stack Developer
- Assisted in deployment of ERP in Zealcon Construction Company, using Web Forms (ASP.NET), AJAX Toolkit, SQL Server and Crystal Reports as Freelancer
Techno-Functional Consultant
- Deployed Inventory Management System and Financial Management System in The Grocery Store, using VB6, SQL Server and Crystal Reports as consultant
- Deployed Inventory Management System and Financial Management System in Haya(The exclusively female’s store), using VB6, SQL Server and Crystal Reports as consultant
- Deployed Inventory Management System and Financial Management System in Rehmat Electronics, using VB6, SQL Server and Crystal Reports as consultant
- Deployed Inventory Management System and Financial Management System in Pak Madina Traders, using VB6, SQL Server and Crystal Reports as consultant
- Deployed Inventory Management System and Financial Management System in Zweite Haut Gmbh (Germany), using VB6, SQL Server and Crystal Reports as consultant
- Deployed Inventory Management System and Financial Management System in OXLAM Pvt. Ltd., using VB6, SQL Server and Crystal Reports as consultant
- Technical Support Consultant for AHG Flavours (Baskin Robbins Pakistan)
- Technical Support Consultant for Euro Store
- Technical Support Consultant and Website Manager for SMOP (Society of Medical Oncology Pakistan)
IoT & Hardware Integrations
- Bio-metric Meal Token Printing in AHY plastics as full stack developer
- ANPR Camera integration with parking software in Emporium Mall as Sr. software developer
- Switches log for parking cabins in Emporium Mall as IoT developer
- Developed Auto-Weight-Label Printing Utility for Roshan Packages Flexible Unit, Sundar Estate using Windows Forms, SQL Server and SAP Crystal Reports
- Developed Reel Back Trace with Auto Weighment for Lahore Polypropylene Flexible Unit using Windows Forms, SQL Server and SAP Crystal Reports
- Developed Label Printing utility for Black Horse Paints using Windows Forms, SQL Server and SAP Crystal Reports
Project Management & Business Analyst
- www.rahatbakery.com, using Wordpress as Business Analyst
- E-Counts (Complete Retail Solution) as Designer, Developer and Business Logic Builder
- Supervised in the development of Android Based Utility for stock taking in Borjan using Android Studio
Wordpress
- www.TermiteControlinLahore.com using Wordress as Full Stack Developer on Consultancy
- www.FGEILahore.pk using Wordress as Full Stack Developer on Consultancy
- www.RoyalAdventureClub.com using Wordress as Full Stack Developer on Consultancy
- www.awaraparindey.com, using Wordpress as Full Stack Developer on consultancy
- www.grandyeventos.com, using Wordpress as Full Stack Developer on consultancy
- www.KapryShapry.com, using wordpress as founder
- www.albasittravels.com, using Wordpress as Full Stack Developer on consultancy
- www.luckysalons.com, using Wordpress as Full Stack Developer on consultancy
Network & Infrastructure
- Deployed complete hardware and network infrastructure of The Grocery Store as consultant
- Deployed complete network infrastructure of Al-Jasim Travels & Tours (Pvt.) Ltd.
- Deployed complete hardware and network infrastructure of WU Mart (Retail Store) as consultant
- Deployed network infrastructure and Financial Management System for Brighter Day Trust as Consultant
Academic Supervision
- External Advisor of an academic project of BNU (Beacon House National University) named “K9 The Bot” using technologies Web Forms, SQL Server, Android Studio, Firebase, and IoT techniques
- External Advisor of an academic project of BNU (Beacon House National University) named “Future Of Shopping” using technologies Windows Forms, SQL Server, SAP Crystal Reports, Android Studio, and IoT techniques based on RFID
Research
- Dual Overload Protection System (Capstone Project) a research thesis as Team Lead
- Role of Cyber Technologies in Retail Sector of Pakistan (Research Article) as Researcher
- Nation-Wide Centralized Database for Medical Tests and Medical Records and their Protection (Term Project) as Primary Author