Zeeshan Akhtar
Lahore
Summary
Results-driven Sales Analytics Manager with a proven track record of leveraging data insights to drive strategic decision-making and revenue growth. Transitioned from a successful tenure as a Welcome Team Leader, bringing a unique blend of leadership, customer service expertise, and analytical acumen to the role. Thrives in fast-paced environments, adept at synthesizing complex data, and delivering actionable recommendations. Committed to optimizing sales performance and enhancing business operations through a data-centric approach. Currently driving success at Giant Group Pakistan as a Sales Analytics Manager.
Throughout my career, I have developed a strong expertise in streamlining onboarding processes, quality assurance, fostering client relationships, and optimizing team performance. I thrive in dynamic environments, where I can leverage my leadership skills to motivate and guide my team towards achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Sales Analytics Manager
Giant Group
06.2023 - Current
- Leveraged data from multiple sources to deliver clear, concise, and data-driven insights.
- Established and executed effective procedures to enhance operational efficiency company-wide.
- Performed quality assurance on all generated reports prior to release to ensure accuracy and integrity of information presented.
- Conducted data analysis and created reports to track progress against goals.
- Partnered with the business intelligence team to integrate data analytics into Power BI and create multi-dimensional views.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Team Leader
Giant Goup
01.2021 - 06.2023
- Managed the daily activities of the Welcome Team, ensuring that agreed targets are achieved by ensuring the team achieves product conversion targets and successfully upsells contractors onto our product range. Coaching staff, as required, to deliver results.
- Conducted quality audits on the onboarding process to ensure compliance and effectiveness.
- Implemented improvements based on quality audit findings to enhance the onboarding experience.
- Monitored customer feedback for quality assurance purposes.
- Developed and delivered training to new and existing staff to ensure skillset meets requirements of their job description.
- Worked with other departments to ensure the sales department onboards new customers to giant effectively through knowledge sharing and continuous improvement of systems/documentation.
- Managed direct reports effectively by conducting probation reviews, monthly 1-21s, monthly listening audits, and call assessments recorded.
Floor Manager
Mindbridge
08.2017 - 01.2021
- Governed overall contact solving operation, floor environment, quality, production, projects, and employee development and performance.
- Directed and supervised a hierarchical structure of 6 Team Leads overseeing a workforce of 128 CSRs.
- Increased project efficiency through policy and plan adjustments, resulting in a 30% cost reduction
- Designed Quality Management system using Excel & Power BI for automatic analysis & optimization of quality score.
- Created daily work schedules for staff members according to the needs of the business.
Team Lead
Mindbridge
Lahore
02.2017 - 08.2017
- Maintained accurate records of employee attendance and task completion times.
- Provided support to junior staff during peak periods of workloads.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Education
Bachelor's degree - Petroleum Engineering
University of Engineering and Technology
Lahore01.2016
Skills
- Staff Development
- Performance Management
- Operations Management
- Workforce Management
- Policy Implementation
- Key Performance Indicators
Timeline
Sales Analytics Manager
Giant Group
06.2023 - Current
Team Leader
Giant Goup
01.2021 - 06.2023
Floor Manager
Mindbridge
08.2017 - 01.2021
Team Lead
Mindbridge
02.2017 - 08.2017
Bachelor's degree - Petroleum Engineering
University of Engineering and Technology
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