ERP
Zeenat Ul Nisa
Lahore
Overview
6
6
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
2
2
Languages
Work History
HR Assistant
Mega Facility Management Central Region
Lahore
10.2017 - Current
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Oversaw and managed hiring process and assisted human resources.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Supported coordination of benefits open enrollment activities and process.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Answered and redirected incoming phone calls for office.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Processed employee termination paperwork at direction of supervisory staff.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Coordinated employee training programs to improve productivity and performance.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
Helpdesk Officer
Mega facility Management Central region
Lahore
08.2017 - Current
- Recruited, trained and supported help desk technicians and representatives.
- Responded promptly to incoming sales leads and requests for technical support.
- Acted as main point of contact for over [Number] third-party applicants and handled over [Number] annual assistance calls.
- Assisted with updating technical support best practices for use by team.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as [Software] and [Software].
- Compiled and accurately entered data for each customer encounter to record in system.
- Monitored problem management database and followed up with assigned personnel.
- Used ticketing systems to manage and process support actions and requests.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Activated accounts for clients interested in new services.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Documented support interactions for future reference.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Researched product and issue resolution tactics to address customer concerns.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Scheduled staff and delivered training materials and information.
- Launched initiatives for service delivery programs to sell IT service desk contracts.
- Provided basic end-user troubleshooting and desktop support.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Provided on-call support for critical issues related to [Software].
- Maintained and updated [Type] customer service database.
GRO
Sunfort Hotel Gulberg Lahore
Lahore
06.2017 - 08.2017
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Maintained consistent positive customer feedback.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Greeted guests upon arrival and offered assistance.
- Provided guest assistance and recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Planned and implemented promotional activities to increase customer satisfaction.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Motivated and rewarded employees to improve engagement.
- Remained available [Number] hours daily to respond to guest needs, complaints or inquiries.
- Enhanced response and resolution systems to meet changing demands.
- Coached and developed associates to improve soft skills and recovery techniques.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Orchestrated temporary storage and delivery of luggage items for guests upon request.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Surveyed guests to check for areas in need of improvement.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
Education
Bachelor of Arts - -
Punjab University
Lahore 01.2023 - Current
Software
Certification
CHRMP
Interests
Music
Drawing
Books reading
Increase your vocabulary and comprehension skills. Reading strengthens your brain, helps you widen your vocabulary and aids in your ability to comprehend information
Timeline
Lockout tag out Safety training
02-2023
Bachelor of Arts - -
Punjab University
01.2023 - Current
CHRMP
01-2022
Basic Environmental testing of Air Sound & Light &
04-2019
Fire Marshal
12-2018
HR Assistant
Mega Facility Management Central Region
10.2017 - Current
Helpdesk Officer
Mega facility Management Central region
08.2017 - Current
GRO
Sunfort Hotel Gulberg Lahore
06.2017 - 08.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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