ZATTOON AKRAM
Multan
Summary
Results-driven finance professional with expertise in financial reporting, audit coordination, budgeting, and cash flow management. Strong skills in ERP systems, payroll management, and internal auditing. Proven ability to optimize financial operations, ensure compliance, and build strong vendor relationships. Focused on streamlining processes and supporting business growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Accounts and Finance Manager
Security Organizing System Pakistan (Pvt.) Ltd
08.2016 - Current
- Payroll Management – Processing and verifying payroll for large employee groups.
- Accounts Payable & Receivable – Handling vendor payments, reconciling invoices, and managing receivables.
- Bank Reconciliation – Ensuring accurate reconciliation of bank statements with general ledger.
- Financial Reporting – Preparing monthly, quarterly, and annual reports.
- Budgeting & Forecasting – Managing budgets and forecasting future expenses.
- Audit Coordination – Collaborating with auditors and ensuring compliance with regulations.
- Cash Flow Management – Optimizing working capital and monitoring cash flow.
- Cost Analysis – Analyzing costs and performing financial evaluations to improve performance.
- Vendor Relationship Management – Negotiating favorable terms with vendors.
- Tax Planning – Implementing strategies for tax reduction while ensuring compliance.
- Team Leadership – Providing training, mentorship, and guidance to junior accountants.
- ERP & Financial Software – Proficiency in ODOO ERP and other financial management tools.
Internal Audit Manager
Security Organizing System Pakistan (Pvt.) Ltd
04.2014 - 07.2016
- Internal Auditing – Conducting independent audits and evaluating internal control systems.
- Policy Development – Developing and implementing auditing policies and procedures.
- Risk Assessment – Monitoring business and financial risks.
- Investigation & Analysis – Conducting investigations on irregularities and errors.
- Audit Reporting – Consolidating and presenting audit findings.
- Process Improvement – Recommending changes for operational and financial improvements.
- Financial Compliance – Ensuring compliance with regulatory standards.
- Team Training & Mentoring – Training and mentoring staff on audit procedures.
Monitoring & Evaluation Officer
Security Organizing System Pakistan (Pvt.) Ltd
02.2013 - 03.2014
- Compliance Monitoring – Ensuring adherence to company standards and policies.
- Data Analysis – Tracking and analyzing financial and operational data.
- Performance Improvement – Identifying system deficiencies and implementing improvements.
- Financial Record Keeping – Maintaining accurate financial records and addressing variances.
- Expense Monitoring – Tracking and recording expenses to ensure accuracy.
- Process Automation – Improving office operations by automating processes like correspondence and record tracking.
- Team Support – Assisting employees with day-to-day work and complex problem-solving.
- Financial Reconciliation – Reconciling accounts to maintain accurate financial data.
Customer Service Representative
Security Organizing System Pakistan (Pvt.)Ltd.
11.2011 - 02.2013
- Client Relationship Management – Building and maintaining relationships with key customers.
- Complaint Resolution – Addressing and resolving client complaints efficiently.
- Data Accuracy – Ensuring accurate data input for customer accounts and systems.
- Follow-Up & Communication – Coordinating with internal departments for effective follow-up.
- Service Optimization – Improving processes to prevent customer issues and delays.
- Log Management – Managing and maintaining client complaint logs and documentation.
- Customer Support – Providing prompt and accurate responses to client inquiries.
- Cross-functional Collaboration – Working with different departments to ensure service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
MBA - Finance
Virtual University of Pakistan
Multan, PB11.2022
Bachelor of Arts - Sociology,Economics
Baha Uddin Zakariya University
Multan, PB02.2018
Skills
- Payroll Management
- Accounts Payable & Receivable
- Bank Reconciliation
- Financial Reporting & Analysis
- Budgeting & Forecasting
- Audit Coordination & Compliance Monitoring
- Cash Flow & Cost Management
- Vendor Relationship & Tax Planning
- ERP & Financial Software Proficiency
- Client Relationship Management
- Complaint Resolution & Service Optimization
- Data Accuracy & Financial Record Keeping
- Cross-functional Collaboration & Process Automation
- Internal Auditing & Risk Assessment
- Team Leadership & Training
Certification
Breaking the BIAS in Leadership
(Institute of Management Accountants IMA)
English Micro scholarship Access Program
(American Consulate, Lahore)
Master in Excel and Power BI
(Institute of Business & Professional Development)
Accomplishments
- Successfully processed 80+ customer service calls daily, ensuring high levels of satisfaction and resolution.
- Managed payroll operations for over 5,000 employees with precision and efficiency.
- Cleared a receivables backlog of 20M, significantly improving company cash flow.
- Led training for 25+ employees on new software, boosting team efficiency and proficiency.
- Awarded "Best Employee of the Year" for outstanding performance and dedication.
Languages
English
Advanced
C1
Urdu
Proficient
C2
Timeline
Accounts and Finance Manager
Security Organizing System Pakistan (Pvt.) Ltd
08.2016 - Current
Internal Audit Manager
Security Organizing System Pakistan (Pvt.) Ltd
04.2014 - 07.2016
Monitoring & Evaluation Officer
Security Organizing System Pakistan (Pvt.) Ltd
02.2013 - 03.2014
Customer Service Representative
Security Organizing System Pakistan (Pvt.)Ltd.
11.2011 - 02.2013
MBA - Finance
Virtual University of Pakistan
Bachelor of Arts - Sociology,Economics
Baha Uddin Zakariya University
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