TRAVEL PRO
ZARYAB RASHEED
Karachi,Sindh
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Project Associate IT
HANDS - Public Private Partnership Project (Sindh Government Hospital Murad Memon Goth Malir)
Karachi, Pakistan
12.2019 - 04.2022
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
- Backed up server data on regular basis.
- Linked computers to network and peripheral equipment, including printers and scanners.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Increased customer satisfaction by resolving issues.
Travel Agent
Zaryab Hajj & Umrah Services
Karachi, Pakistan
10.2017 - Current
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Accounts Officer
Hujjaj Travel & Tours (Pvt) Ltd
Karachi, Pakistan
03.2015 - 11.2019
- Maintained accurate and complete documentation for all financial department procedures.
- Reviewed general ledger entries and assessed accuracy.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Education
Intermediate - Commerce
Government Degree Science Arts & Commerce College
Murad Memon Goth Malir Karachi. 01.2014 - 12.2015
CIT Course - MS Office (Excel,Word,PowerPoint)
Wadera Bashir Ahmed Memorial Computer Training Ctr
Murad Memon Goth Malir Karachi. 09.2014 - 11.2014
Skills
Troubleshooting and diagnostics
Software
CRM MEEZAB
SERAJ UMRAH
IATA BSP
HMIS
Interests
Social Media Marketing
Graphic design
Photography
Accomplishments
Reference will be furnished on request.
Timeline
Project Associate IT
HANDS - Public Private Partnership Project (Sindh Government Hospital Murad Memon Goth Malir)
12.2019 - 04.2022
Travel Agent
Zaryab Hajj & Umrah Services
10.2017 - Current
Accounts Officer
Hujjaj Travel & Tours (Pvt) Ltd
03.2015 - 11.2019
CIT Course - MS Office (Excel,Word,PowerPoint)
Wadera Bashir Ahmed Memorial Computer Training Ctr
09.2014 - 11.2014
Intermediate - Commerce
Government Degree Science Arts & Commerce College
01.2014 - 12.2015
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