Zaryab Khan
Student
Fatehjang,new york
Summary
Customer-focused professional with robust experience in facility management, operations, and hospitality, crucial for delivering high-quality guest experiences. Proven ability to anticipate needs, resolve customer concerns, and maintain smooth day-to-day operations. Skilled in team leadership, multitasking, and clear communication with diverse groups. Multilingual communicator equipped to engage effectively with international clientele.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Facility Manager
Socceroof
Brooklyn, NY
01.2022 - Current
- Oversaw daily operations of a high-traffic sports facility, ensuring adherence to safety and service standards
- Supervised and trained a team of 15+ employees, handling scheduling, performance evaluations, and conflict resolution
- Coordinated event bookings, maintained equipment inventory, and addressed client inquiries for a seamless experience
- Monitored revenue streams, processed payments, and prepared end-of-day financial reports
- Developed and implemented promotional activities to drive facility usage and community engagement
E-Commerce & Operations Manager (Remote)
LaPine Store
Abbota, KPK
12.2017 - 08.2019
- Oversaw inventory updates, product listings, and order fulfillment for an online store
- Maintained customer satisfaction through prompt inquiry resolution and feedback processes
- Analyzed sales data and compiled performance reports, enabling data-driven decision-making
Volunteer (Hospitality)
Kaliningrad Stadium, FIFA World Cup, Russia
06.2018 - 07.2018
- Part of a team of 25+ volunteers in a fast-paced, international event environment, focusing on hospitality and guest satisfaction
- Oversaw hospitality operations—welcoming VIPs, coordinating seating arrangements, and providing first-class service for global visitors
- Prepared end-of-day reports for event organizers, detailing successes, challenges, and areas for improvement
- Implemented efficient crowd management, ticketing support, and resource allocation during high-traffic periods
- Recognized by senior officials for upholding top-tier service in a complex, high-pressure setting
Cashier and Salesman
Blue Button Agency, Modhesh World
06.2017 - 08.2017
- Supported daily workflows for a 25+ member team, ensuring smooth operations and timely task completion
- Resolved customer concerns promptly, maintaining high service standards and positive client relations
- Assisted with cash transactions and end-of-day financial reporting, reinforcing accuracy and accountability
- Contributed to marketing initiatives for company products and events, increasing brand engagement
Sales & Marketing Intern
RPM Bikes
01.2016 - 02.2017
- Created promotional activities that boosted footfall by 20% and enhanced overall customer experience
- Managed inventory checks and cash flow reporting, ensuring smooth daily operations
- Interacted with customers, addressing inquiries and delivering knowledgeable, friendly service
- Collaborated with team members to coordinate special promotions and community events
Education
Bachelor of Science - Information Technology
St. Francis College
Brooklyn, NY 09.2019 - 05.2024
Skills
- Hospitality & Guest Relations
- Workflow & Operations Management
- Cash Handling & Reporting
- Team Leadership & Collaboration
- Technical Proficiency
- Microsoft Office
- Google Workspace
Computertechnicalskills
- Microsoft Office: Advanced Excel (Pivot Tables, VLOOKUP), Word, PowerPoint
- Google Workspace: Sheets, Docs, Slides, Drive
- Data Tools: Google Analytics, Tableau, SQL
- Marketing Platforms: Google Ads, Facebook Ads Manager, Mailchimp, Canva
- Web Development: HTML, CSS, WordPress
Activities
- Student Athlete, UPSL & NCAA D1 Men’s Soccer, St. Francis College, 04/01/20, Present
- Club Ambassador, Asian Society, St. Francis College, 01/01/20, Present
- Volunteer, World Cup, Russia, 06/01/18, 07/01/18
Timeline
Facility Manager
Socceroof
01.2022 - Current
Bachelor of Science - Information Technology
St. Francis College
09.2019 - 05.2024
Volunteer (Hospitality)
Kaliningrad Stadium, FIFA World Cup, Russia
06.2018 - 07.2018
E-Commerce & Operations Manager (Remote)
LaPine Store
12.2017 - 08.2019
Cashier and Salesman
Blue Button Agency, Modhesh World
06.2017 - 08.2017
Sales & Marketing Intern
RPM Bikes
01.2016 - 02.2017
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