Zarwa Hassan
Lahore
Summary
Eager to gain industry experience and secure a role in a fast-growing company to challenge myself and develop skills.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Experience Associate
SadaPay
02.2023 - Current
- Provided live chat support to customers reaching out for payments, declines, disputes etc.
- Shifted to the business department in the same field and assisted customers with regards to their invoice delays, reasons for delays etc.
- Helped verify their business accounts, raised unique issues with the relevant departments, such as the onboarding team, tech engineers, data analysts, developers etc.
- Worked with product managers in order to discuss bugs and highlighted issues within the product.
- Provided potential solutions to ongoing problems and came up with effective communication strategies.
Digital Content Writer
Zuria Dor
12.2022 - 01.2023
- Developed and wrote engaging digital content across various channels.
- Ensured cultural relevance in all copy and messaging.
- Reviewed and edited content for accuracy, tone, and style.
Education
BA Honors - Applied Linguistics
Kinnaird College University For Women
93 Jail Road, G.O.R -1, Lahore 08.2018 - 06.2022
A Levels - Psychology, Law, Urdu
Lahore Grammar School
I-A, Block A/I, Gulberg III, Lahore. Ghalib Market 08.2016 - 06.2018
Skills
Communication Skills
Accomplishments
- Secured Music Deputy council post in LGS 1A1, through effectively contributing to the society.
- Managed the Music event on Grammathon 9 and announced winners.
- Performed as singer and actor in numerous school and college plays.
- Achieved position in Security team for Kinnaird College’s first IRCMUN’21
Timeline
Customer Experience Associate
SadaPay
02.2023 - Current
Digital Content Writer
Zuria Dor
12.2022 - 01.2023
BA Honors - Applied Linguistics
Kinnaird College University For Women
08.2018 - 06.2022
A Levels - Psychology, Law, Urdu
Lahore Grammar School
08.2016 - 06.2018
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