Zartashia Iqbal
Team Lead
Summary
Experienced leader with exceptional skills in optimizing processes and achieving efficient results. Proven ability to inspire confidence and loyalty through outstanding communication, relationship-building, and influencing skills. Adaptable and quick to learn new processes, with a strong commitment to delivering outstanding results. Seeking a challenging new role in an organization where I can leverage my existing skills and continue to grow professionally. Reliable, punctual, and outgoing, I am confident in my ability to motivate and excel in any role I take on. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Team Lead
Edge
08.2022 - Current
- Successfully managed a team of 19 individuals, leading, motivating, and mentoring them to achieve outstanding results
- Organized and executed events for the company, driving brand awareness and increasing our footprint in Lahore
- Collaborated effectively with cross-functional teams, using strong communication skills to ensure successful project delivery
- Proactively identified and resolved issues to ensure timely and effective execution of projects
- Strategically planned and executed projects, exceeding performance goals and achieving exceptional results in team performance
- Demonstrated exceptional leadership skills, inspiring team members to excel in their roles and achieve outstanding results.
Client Relations Associate
Edge
05.2021 - 08.2022
- Managed the front desk by answering and directing calls, scheduling appointments, and providing excellent customer service to patients
- Proactively managed the recare process, ensuring that patients received timely reminders and follow-up calls to maintain their oral health
- Demonstrated exceptional communication skills as a virtual assistant, managing emails, social media accounts, and other online platforms to enhance the office's online presence
- Proactively identified and resolved customer issues, ensuring that patients were satisfied and that their needs were met
- Promoted to Senior Associate due to exceptional performance, demonstrating outstanding leadership skills, excellent attention to detail, and exceptional customer service skills.
Account Executive
Motive
04.2020 - 10.2020
- Engage and promote company services to potential clients through a no B2B sales model, addressing their pain points and emphasizing the value of our business
- Create and implement strategies to address client's business needs and convey them to higher management, while also scheduling regular meetings and phone calls to ensure customer satisfaction
- Upsell and cross-sell to prospects and existing customers while also acting as a point of contact for any customer complaints or issues
- Continuously improve sales methodology by participating in regular training and keeping up with new software and product knowledge.
Account Representative
Motive
02.2020 - 04.2020
- Successfully making B2B outbound sales calls and sending out emails to book live demonstration of company products to potential customers
- Explaining the prospect how my product and company will add value to their work, cut their cost and benefit them in their day to day operations
- Due to exceptional performance, got promoted to current position as account executive
Customer Support Representative
Mindbridge
12.2018 - 07.2019
- Provided excellent customer service and assistance for international food delivery campaign through inbound calls
- Maintained friendly and calm demeanor while handling complaints and frustrated callers, successfully solving their problems
- Assisted in training new staff members and kept up-to-date with latest software and policies used by company
- Acted as point of contact for customers to register complaints and escalated issues to relevant departments, conducting problem-solving and troubleshooting to improve service quality.
Education
Bachelor of Media Studies - Media
09.2019 - 06.2023
A Levels - Humanities
09.2014 - 08.2016
Skills
Leadershipundefined
Timeline
Team Lead - Edge
08.2022 - Current
Client Relations Associate - Edge
05.2021 - 08.2022
Account Executive - Motive
04.2020 - 10.2020
Account Representative - Motive
02.2020 - 04.2020
University of South Asia - Bachelor of Media Studies, Media
09.2019 - 06.2023
Customer Support Representative - Mindbridge
12.2018 - 07.2019
Beaconhouse Defence Campus - A Levels, Humanities
09.2014 - 08.2016
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