Zarq Waleed Zeb
Peshawar
Summary
My objective is to work with well reputed and progressive organization which can provide a challenging working environment, where I can bring into practice my acquired skills learnt through several years of work experience.
Experienced hardworking social worker, HR, IT Media Coordinator with progressive 7 years’ experience across various settings. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
Work History
Referral Helpline Coordinator KP
Strengthening Participatory Organization
- As a Referral Helpline Coordinator, I have effectively managed and supported a helpline specializing in gender-based violence (GBV)
- My role includes answering and managing incoming calls, providing emotional support and crisis intervention to survivors, and assessing their needs and risks to ensure immediate safety and appropriate action
- I also coordinate comprehensive referral services, connecting survivors to legal aid, counselling, medical services, and shelters, while maintaining up-to-date information on local service providers
- I track and follow up on cases ensuring survivors receive on-going care and liaise closely with external partners to address their needs
- Additionally, I collect and analyse data on calls, referrals, and case outcomes, identifying trends and areas for service improvement
- I also train and supervise helpline staff and volunteers on GBV issues, referral protocols, and effective communication, providing on-going mentoring and support
- My work involves active participation in public awareness campaigns, advocating for improved GBV policies, and building strong relationships with law enforcement, healthcare providers, NGOs, and legal entities
- I ensure that urgent and high-risk cases are addressed promptly, implementing safety protocols and coordinating with emergency services when necessary
- Furthermore, I monitor and evaluate the helpline’s effectiveness, using feedback and performance data to continually improve service delivery and report on outcomes to stakeholders and funders
Digital IT Social Media Coordinator, Web operator and Graphic Designer
REPORTERS DIARY
- As a Digital IT Media Coordinator, Social Media Handler, and Cyber bullying Prevention Specialist, I combined my expertise in social affairs journalism with a focus on creating impactful graphical stories addressing issues like child abuse, human rights, and cyber bullying
- I developed and executed innovative project concepts while maintaining optimal workflow to ensure smooth and timely delivery
- My role also involved conducting rigorous quality assurance tests to identify errors and enhance usability, guaranteeing that the content was both user-friendly and effective in raising awareness on these critical issues
Member of Committee Peshawar
TEAM SARE-AAM
- I have received comprehensive First Aid training with Rescue 1122 under the guidance of district emergency officers in Peshawar
- I have also actively engaged in social welfare efforts across Khyber Pakhtunkhwa, contributing to relief work in various capacities
- This includes providing essential supplies to flood victims, organizing blood donations for those in need, and arranging camps to support underprivileged communities
- Furthermore, I have been involved in organizing psychological support initiatives for individuals affected by trauma, ensuring their mental well-being is addressed during crises
Member Peshawar
TARAS FOUNDATION
- As a member of the Taras Foundation, I have been actively involved in working alongside the leading team to support thousands of families connected to the foundation
- Our efforts have included arranging and distributing food items to the needy, especially during the month of Ramadan
- Additionally, I have helped organize and provide shelter camps for individuals affected by various disasters, ensuring their basic needs are met during times of crisis
HR Manager
DnM Private Limited Company
- As an HR Manager at DnM Private Limited, I played a pivotal role in identifying training needs, designing, and implementing targeted training programs to support employee development and enhance organizational performance
- I was responsible for setting clear performance standards and goals, providing ongoing feedback and coaching, and conducting performance evaluations to identify areas for improvement
- I led comprehensive onboarding and training programs for new hires, ensuring their smooth integration into the company
- Additionally, I developed and executed employee retention strategies aimed at fostering job satisfaction and long-term employee commitment
- My responsibilities also included planning and organizing events to maintain a positive work environment, while overseeing the entire employee lifecycle, from recruitment and onboarding to performance management and offboarding
- I actively contributed to diversity and inclusion initiatives, fostering a workplace culture that embraced diverse perspectives
- Through effective collaboration and communication across departments, I helped align HR strategies with organizational goals, promoting team cohesion and overall productivity
Referral Helpline Coordinator
- I presented and guided helpline referral pathways based on my experience during comprehensive 5-day training on GBV service delivery through helplines
- The training, which focused on essential protocols and referral pathways, was organized in Islamabad by UNFPA, Rozan, Ministry of Human Rights, and the UN
Social Worker
- Besides my professional background, I have been actively involved in the capacity of a dedicated social worker
- Over the course of the last few years, I have demonstrated my abilities, exceptional commitment, empathy, and professionalism in working with the families of martyred student’s families of Army Public School
- In my voluntary role consistently displayed a deep understanding of the unique challenges and emotional complexities faced by the families of martyred students with the support of a Mental Health Therapist on a regular basis
- I was involved in arranging support group sessions for Martyred families, supporting the therapist in ensuring that they felt heard, supported, and understood during their moments of grief
- I have facilitated the therapists, researchers, and other officials from NGOs and the government in individual and group therapy sessions, TV programs, conducting surveys and official visits
- With the support of my mentor, I have skillfully guided these families in different activities as the main focal person
Education
Bachelor of Business Administration (Hons) - HRM, Logic & Critical Thinking & Social Sciences
CITY UNIVERSITY OF SCIENCE AND INFORMATION TECHOLOGY HEC, PEC
01.2016
Pre-Engineering - Information Technology, Computer Techs, Statistics1-2, Chemistry, Physics
PESHAWAR MODEL DEGREE COLLEGE FOR BOYS 1
01.2012
Matriculation - Computer Science, Basics of Computers, Maths, Chemistry, Physics
PESHAWAR MODEL SCHOOL FOR BOYS 2
Skills
- Report Writing Skills
- Presentation Skills
- Team Collaboration
- Behaviour Modification
- Project Management
- Communication
- Public Relations
- Decision Making
- Psychological Theory
- GBV Case Management
- Online Harassment Analysis
- Cyber Bullying Prevention
- Problem Solving
- Data Collection
- Reporting
- Service Focus
- Time Management
- Listening
- Public Speaking
- Computer Operating Systems
- Software Packages
- Graphics Designing
- Editing
- MS Office
- Team collaboration
- Graphic and media design
- Advertising
- Social media design
- Designing pages
- Image manipulation
- Video editing
- Image editing
References
Will be provided on demand
Volunteer Experience
Social Worker, Besides my professional background, I have been actively involved in the capacity of a dedicated social worker. Over the course of the last few years, I have demonstrated my abilities, exceptional commitment, empathy, and professionalism in working with the families of martyred student’s families of Army Public School. In my voluntary role consistently displayed a deep understanding of the unique challenges and emotional complexities faced by the families of martyred students with the support of a Mental Health Therapist on a regular basis. I was involved in arranging support group sessions for Martyred families, supporting the therapist in ensuring that they felt heard, supported, and understood during their moments of grief. I have facilitated the therapists, researchers, and other officials from NGOs and the government in individual and group therapy sessions, TV programs, conducting surveys and official visits. With the support of my mentor, I have skillfully guided these families in different activities as the main focal person.
Certification
- Graphics Designing
- Web Designing
- Social Media Techniques
- Urdu Image
- Adobe Photoshop
Languages
Urdu
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Referral Helpline Coordinator KP
Strengthening Participatory Organization
Digital IT Social Media Coordinator, Web operator and Graphic Designer
REPORTERS DIARY
Member of Committee Peshawar
TEAM SARE-AAM
Member Peshawar
TARAS FOUNDATION
HR Manager
DnM Private Limited Company
Referral Helpline Coordinator
Social Worker
Bachelor of Business Administration (Hons) - HRM, Logic & Critical Thinking & Social Sciences
CITY UNIVERSITY OF SCIENCE AND INFORMATION TECHOLOGY HEC, PEC
Pre-Engineering - Information Technology, Computer Techs, Statistics1-2, Chemistry, Physics
PESHAWAR MODEL DEGREE COLLEGE FOR BOYS 1
Matriculation - Computer Science, Basics of Computers, Maths, Chemistry, Physics
PESHAWAR MODEL SCHOOL FOR BOYS 2
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