Zarmina Rasheed
Karachi
Summary
Client Engagement Specialist and Team Lead with 8+ years of diverse experience in counselling, client relations, and team leadership. Proven ability to establish strong client relationships, lead teams to success, and implement process improvements. Skilled in Microsoft Office, Salesforce, and effective communication, driving both client satisfaction and team performance. Conducted, huddles, feedback sessions and one-on-one check ins. Ensured effective communication within the team to keep everyone aligned with project goals. Resolved team conflicts swiftly and effectively, improving collaboration and enhancing team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Tele-Counsellor
Umaang Helpline
08.2020 - 12.2021
- Fill client in-take forms, update the questionnaires, leaving notes on client's profile ensuring confidentiality
- Build up a rapport
- Effectively formulated strategies, tactics and action plans for betterment, keeping in mind the individuality and the needs of the client
- Prompt and timely follow-up meetings
Manager Academics/Administration
The Cultivators School
03.2017 - 06.2018
- Being the face of the school, I secured more than 100 admissions with accurate and up-to-date recordkeeping, conducting parental interviews, and follow-ups
- Improve administrative efficiency through the effective use of forms and adequate softwares
- Wrote official letters and circulars
- Lead a team of 25 subordinates, called general staff meetings, alongside conducted one-on-one counseling sessions to ensure employee satisfaction
- Regularly assess the development and effectiveness of subordinates through informed and uninformed demonstrations and observations
- Drafted ACRs (Annual Confidential Reports) of the instructors
Teacher
The Smart School (Safoora Campus)
10.2015 - 02.2017
- Effective lesson planning and conducting it in a manner that makes my classroom inclusive and interactive
- Prepared learners for national and international linguistic competitions
- Performance recordkeeping
- Designed thorough worksheet and assignments
- Conducted multiple workshops for subordinates
Education
Master Of Arts - Clinical Psychology
University of Karachi
Sindh Pakistan 12.2017
Bachelor in Arts - Psychology
University of Karachi
Karachi12.2016
Skills
- Counselling
- Teaching
- Supervision
- Leadership
- Attention to detail
- Persuasion
- Microsoft Office
Additional Information - Volunteer Experience
The Citizen Foundation, Karachi, Sindh, Pakistan
Certification
How to achieve success in life workshop from University of Karachi
Timeline
Senior Tele-Counsellor
Umaang Helpline
08.2020 - 12.2021
Manager Academics/Administration
The Cultivators School
03.2017 - 06.2018
Teacher
The Smart School (Safoora Campus)
10.2015 - 02.2017
Master Of Arts - Clinical Psychology
University of Karachi
Bachelor in Arts - Psychology
University of Karachi
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