Zarian Kinza
Credit & Collections Specialist
Dubai
Summary
I am committed to finding employment that allows me to utilize my qualifications, experience, and skills to their fullest potential, while also providing opportunities for ongoing personal and professional growth.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Team Lead
Al Jeser Group
05.2025 - Current
- Led and guided the collections team in delivering professional payment reminders, resolving escalations, and ensuring tailored payment solutions for clients.
- Oversaw accuracy of payment records and schedules, reviewing databases, approving payment plans, and maintaining high data integrity.
- Optimized team workflows and performance, training staff on best practices and improving efficiency in payment recovery processes.
Credit Officer
Al Jeser Group
10.2023 - 04.2025
- Client Communication: Engaged with clients to address overdue bills and deliver timely payment reminders with professionalism.
- Payment Options Advisory: Provided expert guidance on available payment options, customizing recommendations to fit individual client needs.
- Payment Method Recommendations: Suggested optimal and efficient payment methods, considering factors such as client location and urgency.
- Record Keeping: Maintained precise records of client payment histories using advanced spreadsheets and databases.
- Negotiation and Payment Planning: Developed and managed payment schedules and plans for clients facing difficulties with full payments.
- Tasks
Collection Officer
Silk Bank
05.2020 - 09.2023
- Communicated professionally with clients regarding their outstanding bills and provided timely reminders.
- Advised clients on various payment options available to them, based on their individual circumstances.
- Offered recommendations on the most convenient and efficient payment methods for clients, taking into consideration factors such as location and urgency.
- Maintained accurate and detailed records of clients' payment history using spreadsheets and databases.
- Negotiated payment schedules and established payment plans with clients who were unable to make full payments.
- Tasks
Education
Bachelor of Commerce -
Punjab Group of Colleges
Lahore, Pakistan01-2019
Intermediate in Commerce -
Government College For Women
Lahore, Pakistan01-2016
Matriculation -
Lahore Cantt. Public School
Lahore, Pakistan01-2014
Skills
- Communication
- Adaptability
- Time Management
- Creativity
- Problem-solving
Interests
Music, Travel, Volunteering, Reading
Affiliations
Just Care Welfare Foundation (2023 - 2025) Finance Director (Voluntary)
Timeline
Team Lead
Al Jeser Group
05.2025 - Current
Credit Officer
Al Jeser Group
10.2023 - 04.2025
Collection Officer
Silk Bank
05.2020 - 09.2023
Bachelor of Commerce -
Punjab Group of Colleges
Intermediate in Commerce -
Government College For Women
Matriculation -
Lahore Cantt. Public School