Summary
Overview
Work History
Education
Skills
Interests
Sports
Timeline
Hi, I’m

zara urooj

Acting Team Lead
Karachi, Sindh

Summary

Dynamic leader with proven success at Ibex, consistently exceeding KPIs through effective performance monitoring and coaching. Recognized for enhancing team morale and operational efficiency, I excel in relationship building and process improvement, ensuring high-quality support during peak periods. Committed to fostering a collaborative environment and mentoring new talent.

Overview

2
years of professional experience
2
Languages

Work History

Ibex

Acting Team Lead
12.2023 - Current

Job overview

Responsibilities mostly consisted of ensuring KPI's were consistently met, monitoring team performance and providing coaching or feedback to improve efficiency and quality.

Coordinated shift schedules, task assignments, and break management to maintain workflow balance.

Maintained team morale through open communication, support, and conflict resolution.

Trained and mentored new hires to integrate them smoothly into the team environment.

Managed schedules, delegated tasks, and ensured proper shift coverage to meet operational goals.

Successfully maintained team KPIs above target for three consecutive months during transition periods.

Recognized by senior management for effective leadership during high-volume support periods.

Education

Fairview International School
Kuala Lumpur, Malaysia

Primary Years
04.2001

Shaheen Public School
Karachi, Sindh, Pakistan

High School Diploma
04.2001

Whales College
Karachi, Sindh, Pakistan

A - Levels from Computer Science
04.2001

Skills

Operations management

Interests

Playing sports, including football, basketball, and tug of war

Socializing and exploring new places

Reading (fiction and non-fiction)

Listening to music

Sports

Extracurricular Activities & Sports Achievements

  • Basketball (National Level): Represented Karachi in national basketball tournaments, showcasing leadership, discipline, and high-level team coordination.
  • Tug of War (District Level): Competed at the district level, developing physical strength, strategy, and teamwork.
  • Football: Actively played football at a competitive level, building endurance, quick decision-making, and team synergy.
  • Balancing multiple sports with academic and professional commitments strengthened time management, resilience, and performance under pressure.

Timeline

Acting Team Lead

Ibex
12.2023 - Current

Fairview International School

Primary Years
04.2001

Shaheen Public School

High School Diploma
04.2001

Whales College

A - Levels from Computer Science
04.2001
zara uroojActing Team Lead