Playing sports, including football, basketball, and tug of war
Hi, I’m
zara urooj
Acting Team Lead
Karachi, Sindh
Summary
Dynamic leader with proven success at Ibex, consistently exceeding KPIs through effective performance monitoring and coaching. Recognized for enhancing team morale and operational efficiency, I excel in relationship building and process improvement, ensuring high-quality support during peak periods. Committed to fostering a collaborative environment and mentoring new talent.
Overview
2
years of professional experience
2
Languages
Work History
Ibex
Acting Team Lead
12.2023 - Current
Job overview
Responsibilities mostly consisted of ensuring KPI's were consistently met, monitoring team performance and providing coaching or feedback to improve efficiency and quality.
Coordinated shift schedules, task assignments, and break management to maintain workflow balance.
Maintained team morale through open communication, support, and conflict resolution.
Trained and mentored new hires to integrate them smoothly into the team environment.
Managed schedules, delegated tasks, and ensured proper shift coverage to meet operational goals.
Successfully maintained team KPIs above target for three consecutive months during transition periods.
Recognized by senior management for effective leadership during high-volume support periods.
Education
Fairview International SchoolKuala Lumpur, Malaysia
Primary Years
04.2001
Shaheen Public SchoolKarachi, Sindh, Pakistan
High School Diploma
04.2001
Whales CollegeKarachi, Sindh, Pakistan
A - Levels from Computer Science
04.2001
Skills
Operations management
Interests
Socializing and exploring new places
Reading (fiction and non-fiction)
Listening to music
Sports
Extracurricular Activities & Sports Achievements
- Basketball (National Level): Represented Karachi in national basketball tournaments, showcasing leadership, discipline, and high-level team coordination.
- Tug of War (District Level): Competed at the district level, developing physical strength, strategy, and teamwork.
- Football: Actively played football at a competitive level, building endurance, quick decision-making, and team synergy.
- Balancing multiple sports with academic and professional commitments strengthened time management, resilience, and performance under pressure.
Timeline
Acting Team Lead
Ibex
12.2023 - Current
Fairview International School
Primary Years
04.2001
Shaheen Public School
High School Diploma
04.2001
Whales College
A - Levels from Computer Science
04.2001
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