Playing sports, including football, basketball, and tug of war
Dynamic leader with proven success at Ibex, consistently exceeding KPIs through effective performance monitoring and coaching. Recognized for enhancing team morale and operational efficiency, I excel in relationship building and process improvement, ensuring high-quality support during peak periods. Committed to fostering a collaborative environment and mentoring new talent.
Responsibilities mostly consisted of ensuring KPI's were consistently met, monitoring team performance and providing coaching or feedback to improve efficiency and quality.
Coordinated shift schedules, task assignments, and break management to maintain workflow balance.
Maintained team morale through open communication, support, and conflict resolution.
Trained and mentored new hires to integrate them smoothly into the team environment.
Managed schedules, delegated tasks, and ensured proper shift coverage to meet operational goals.
Successfully maintained team KPIs above target for three consecutive months during transition periods.
Recognized by senior management for effective leadership during high-volume support periods.
Operations management
Playing sports, including football, basketball, and tug of war
Socializing and exploring new places
Reading (fiction and non-fiction)
Listening to music
Extracurricular Activities & Sports Achievements