Zaneera Kamran
Lahore,PB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Support Analyst
OVOU, Inc
7 2023 - Current
- Proficient in creating and maintaining dashboards to track client metrics
- Manage amounts of incoming calls
- Respond to customer inquiries and cater the solution using the back end technical research on django and Woocommerce
- Build a trust relationship for customer account loyalty and engaging customers
- Handle customer complaints and provide appropriate solutions
- Process orders, forms, applications, and requests
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Generate sales leads
- Maintain customer databases by updating account information.
Freelancer
Appen Limited
01.2019 - Current
- Annotating Audio/ Video
- Transcribing Data
- Bilingual test creation.
Data Analyst
Odetta, Inc
12.2020 - 06.2023
- Researching new products, tools and techniques to assist with streamlining internal processes and methods of presenting results to clients
- Analyzing sales figures, market research, logistics, or transport data
- Understanding of common data quality problems
- Data cleansing and manipulation
- General understanding of statistics
- Concise and clear communication when presenting and explaining results and finding
- Ability to meet deadlines, produce timely artifacts and analysis feedback, and be proactive in obtaining the information they need to complete their work.
Customer Care Manager
OCTA 365 LLC
04.2021 - 12.2021
- Improving customer service experience, creating engaged customers and facilitating organic growth
- Taking ownership of customers' issues and following problems through to resolution
- Analyzing statistics and compiling accurate reports.
ESL Tutor
Native Camp
06.2023
- Delivering dynamic and effective language instruction to students of all ages and proficiency levels
- Creating a supportive and motivating learning environment that encourages students to reach their full potential
- Helping students build confidence, fluency, and proficiency in English
- Analyzing statistics and compiling accurate reports.
Education
Bachelor of Science - Electrical Engineering
Air University
Islamabad, Pakistan 04.2001 -
Skills
Statistical Data Analysis
Customer Service Representatives
Customer Relationship Management
CRM Software ( Zoho SalesForce,Zendesk)
Zoho CRM
Zoho Desk
Google Sheets
MS Office
Django
Woo Commerce
Sales
Lead Generation
English as a Second Language (ESL)
Annotation
Transcription
Quality Assurance
Languages
English
Urdu
Timeline
ESL Tutor
Native Camp
06.2023
Customer Care Manager
OCTA 365 LLC
04.2021 - 12.2021
Data Analyst
Odetta, Inc
12.2020 - 06.2023
Freelancer
Appen Limited
01.2019 - Current
Bachelor of Science - Electrical Engineering
Air University
04.2001 -
Customer Support Analyst
OVOU, Inc
7 2023 - Current