Volunteering
Zakria Iqbal
Customer Support Executive
Lahore
Summary
Providing reliable and upbeat Support. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Reliable employee seeking position Lead/ Supervisor. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Email/Chat Support Executive
Ibex
Lahore
07.2022 - Current
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Drove change and improvement for customer support team by identifying enhancements and forwarding suggestions to senior leadership.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Discovered and resolved complex customer issues to reduce negative impact to business outcomes.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Analyzed product information to verify accuracy and drive corrective actions to closure.
Support Team Associate
Airlift Express
Lahore
10.2021 - 07.2022
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Advised regarding delays and special circumstances.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
- Monitored customers for signs of security concerns and escalated issues to management
- Listened to customer needs and desires to identify and recommend optimal products
- Provided exceptional services and pleasant shopping experiences to retail customers
Sales Consultant
E.F.U Life, Assurance LTD
Gujrat
06.2021 - 11.2021
- Introducing and briefing company policies to clients
- Organize meetings with potential clients
- Assisting clients with claims.
- Created detailed sales presentations to communicate product features and market data.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Maintained organized, presentable merchandise to drive continuous sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
Education
BBA - Business Administration, Marketing
University of Lahore
Lahore, PB 04.2017 - 04.2021
Business Building Plan (Winner)
XCulture
International Global Competition 01.2019 - 05.2019
Intermediate
Fsc (Pre-Engineering)
Gujrat, PB 07.2013 - 07.2016
Matriculation -
Jinnah Public School Hafiz Hayat Gujrat
Gujrat, PB 01.2011 - 01.2016
Skills
Organization
Teambuilding
Organization and Time Management
Interpersonal Communication
Microsoft applications proficiency
Problem-Solving
Active Listening
Attention to Detail
Flexible and Adaptable
Analytical and Critical Thinking
Executive support
Quality assurance support
Interests
Travel
Listening to music
Reading
Exercise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Email/Chat Support Executive
Ibex
07.2022 - Current
Support Team Associate
Airlift Express
10.2021 - 07.2022
Sales Consultant
E.F.U Life, Assurance LTD
06.2021 - 11.2021
Business Building Plan (Winner)
XCulture
01.2019 - 05.2019
BBA - Business Administration, Marketing
University of Lahore
04.2017 - 04.2021
Intermediate
Fsc (Pre-Engineering)
07.2013 - 07.2016
Matriculation -
Jinnah Public School Hafiz Hayat Gujrat
01.2011 - 01.2016