Zaka Ul Haq

Innovatve Pvt. Ltd. is Gold Partner of AP & Diebold Nixdorf in Pakistan.
 I am working as Sr. Regional Manager in Client Seriices Diiision, my major
assignments pertain to daily monitoring of the feld operatons to ensure
after sales maintenance of appended below equipment as installed at various
client sites;
1. Wincore/Diabold
Nixdorf ATMs
2. Notes Sortng Machines
3. Note Binding Machines
4. DMs
5. S280 Machines (New Additonn
 I am leading as senior Manager to the entral-North region comprises on
cites of the Punjab from Lahore to Sarai Alamgir with a Team of 30+ qualifed
engineers on 24/7 basis and assuring 100% compliance per agreed
deliverable terms of respectve Service Level Agreements with Pakistan’s 20+
leading banks
 My assigned tasks can be further classifed as operatonal ones and the
project related; work involves in these areas revolves around:
1. While wearing a hat of Project Manager & RSM, Installatons of New
Banking & Power projects in strong coordinaton with PMM, AM, lients,
SD Team, MP Team & Field Team.
2. To ensure 100% availability of team
3. Periodic training sessions
4. Immediate arrangement of parts for my team from other regions
5. onsumpton controls.
6. Parts and components refurbishments.
7. To control alls repettons
8. Periodic team meetngs to remove professional gaps and development of
understanding of peers issues.
9. To ensure quarterly preventve maintenance check for all SLA & non SLA
clients (Banking & Powern.
10. To ensure agreed TATs.
11. To share weekly performance stats with all team.
12. To decide monthly Team performance variables.
13. Hiring of new resources per our requirements
14. Annual appraisals and performance reviews
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15. Successfully led end-to-end project management for multiple ATM
deployment projects, coordinating with clients, vendors, and
internal teams to ensure smooth execution and timely completion.
16. Streamlined operations by implementing standardized processes,
resulting in a 20% reduction in operational costs and a 30% increase
in service efficiency.
17. Oversaw a team of 10+ technicians and support staff, providing
guidance, training, and performance evaluations to ensure high
levels of productivity and customer satisfaction.
18. Developed and maintained project timelines, budgets, and resource
allocation plans, ensuring all projects were delivered within scope,
on time, and within budget.
19. Collaborated with the sales team to identify new business
opportunities, contributing to a 15% increase in new client
acquisitions within a year.
20. Implemented a comprehensive maintenance schedule, leading to a
25% decrease in ATM downtime and improving overall service
reliability.

I have also served i2c-Pakistan as Chargebacks Analyst and Fraud Analyst for
more than a year.
 I have worked as Superiisor Contact Center for i2c-Pakistan in phone
banking services for American debit cards services with a team of 50+ agents
Clients Wise: My work was involved with Western Union, Bank freedom,
Achieve cards, Advent Financials Payoneers and many other reputable clients
Team Wise: My Work assignments were mostly related to Team
management, Atendance Management, Discipline Management, Trainings
Management, Arranging QA sessions etc.

Along with being a Front Desk Mperator in Bristol ribbs ausway, I also have
vast experience working in diferent Travelodge Hotels as permanent and
covering Front desk ofcer i.e., heltenham, Burford, Stonehouse,
irencester, Bristol ribbs auseway, Bristol entral, hippenham, ardif
West, ardif entral, Taunton, ingston upon Thames, Gatwick Airport and
Monmouth Travelodges. I had a deep eye on most of the ustomer service
experiences and all problems which we have been facing in most of hotels.
Including delivering proft, omplaints, Weekly/ Monthly Wages,
Maintenance Issues, Staf Trainings and eeping ey Players etc.
 I also served Travelodge B&B as a Recepton Executve for 3 Years.