Zain Ul Abideen
Rawalpindi
Summary
Systematic IT professional proficient in network, project and emergency management. Installs hardware, patches software and configures internal systems. Complex problem-solver with top-notch planning and communication strengths.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Islamad Networks Services
Islamad, Pakistan
01.2021 - 01.2023
- Maintained records, logs and lifecycle documentation of work requests.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Worked to resolve technical issues for global users using [Type] and [Type] remote diagnostic tools.
Information Technology Specialist
Islamabad Network services
Islamabad, Pakistan
01.2021 - 01.2023
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Education
High School Diploma -
CRM School System
Rawalpindi01.2019
Skills
- Hardware Diagnostics
- Hardware Upgrades
- Technical Troubleshooting
- Call Center Operations
- Windows XP/Vista
- [Type] Debugging
- Hardware Installation
- Problem-Solving
- Network Security
- Problem Solving
Languages
English, Punjabi, Urdu
First Language
Urdu
Proficient
C2
Accomplishments
- Exceeded monthly goals by successfully handling more than [number] calls per week.
- Consistently maintained high customer satisfaction ratings.
Affiliations
- Member, Small Business Association (2008 - present)
- Member, Alumni Association
Additional Information
- Am IT engineer
- Am CSR in International BPO
Certification
- Association for Project Management (APM)
photography
- I do Natur Clicks
- I do event Clicks
- I do Bridal,Groom Clicks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Information Technology Specialist
Islamad Networks Services
01.2021 - 01.2023
Information Technology Specialist
Islamabad Network services
01.2021 - 01.2023
High School Diploma -
CRM School System
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