HOTELOGIX
ZAIN UL ABEDIN
Duty Manager
Rawalpindi
Summary
Talented Duty Manger versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
2026
2026
years of professional experience
4
4
Languages
Work History
Duty Manager
Hotel One Vogue Rawalpindi
07.2025 - Current
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Duty Manager
Regalia Hotel
02.2025 - 06.2025
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Shift Supervisor
Centaurus Hotel Suites
03.2024 - 01.2025
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Front Desk Officer
Centaurus Hotel Suites
2 2023 - 02.2024
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Handling cash and credit card payment transactions at front desk.
RECEPTIONIST
GLOBAL SPORTS EVENT QATAR 2022 (managed by ACCOR)
09.2022 - 12.2022
- Resolved guest problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Handle guest check in/out procedures.
SALES SUPERVISOR
CONTINENTAL BISCUITS LIMITED
02.2019 - 08.2022
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
SALES REPRESENTATIVE
MONDELEZE INTERNATIONAL (Cadbury & Tang)
04.2015 - 01.2019
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
High School Diploma -
PUNJAB COLLEGE
BACHELOR OF COMMERCE -
PUNJAB UNIVERSITY
SECONDARY CERTIFICATE - Computer Science
SIDDEEQ PUBLIC SCHOOL
Skills
Time management
Team supervision
Customer service
Relationship building
Cash management
Operations management
Staff scheduling
Software
MUNSHI10
MS OFFICE
MS WORD
MS EXCEL
WISHNET
Personal Information
- Place of Birth: Rawalpindi
- Date of Birth: 01/06/92
- Gender: Male
- Nationality: Pakistan
- Marital Status: Single
Timeline
Duty Manager
Hotel One Vogue Rawalpindi
07.2025 - Current
Duty Manager
Regalia Hotel
02.2025 - 06.2025
Shift Supervisor
Centaurus Hotel Suites
03.2024 - 01.2025
RECEPTIONIST
GLOBAL SPORTS EVENT QATAR 2022 (managed by ACCOR)
09.2022 - 12.2022
SALES SUPERVISOR
CONTINENTAL BISCUITS LIMITED
02.2019 - 08.2022
SALES REPRESENTATIVE
MONDELEZE INTERNATIONAL (Cadbury & Tang)
04.2015 - 01.2019
High School Diploma -
PUNJAB COLLEGE
SECONDARY CERTIFICATE - Computer Science
SIDDEEQ PUBLIC SCHOOL
Front Desk Officer
Centaurus Hotel Suites
2 2023 - 02.2024
BACHELOR OF COMMERCE -
PUNJAB UNIVERSITY