Summary
Overview
Work History
Education
Skills
Software
Personal Information
Timeline
Generic
ZAIN UL ABEDIN

ZAIN UL ABEDIN

Duty Manager
Rawalpindi

Summary

Talented Duty Manger versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.

Overview

2026
2026
years of professional experience
4
4
Languages

Work History

Duty Manager

Hotel One Vogue Rawalpindi
07.2025 - Current
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Trained employees in essential job functions.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.

Duty Manager

Regalia Hotel
02.2025 - 06.2025
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.

Shift Supervisor

Centaurus Hotel Suites
03.2024 - 01.2025
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Front Desk Officer

Centaurus Hotel Suites
2 2023 - 02.2024


  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
  • Handling cash and credit card payment transactions at front desk.


RECEPTIONIST

GLOBAL SPORTS EVENT QATAR 2022 (managed by ACCOR)
09.2022 - 12.2022


  • Resolved guest problems and complaints.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Organized, maintained and updated information in computer databases.
  • Handle guest check in/out procedures.

SALES SUPERVISOR

CONTINENTAL BISCUITS LIMITED
02.2019 - 08.2022
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.

SALES REPRESENTATIVE

MONDELEZE INTERNATIONAL (Cadbury & Tang)
04.2015 - 01.2019
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

High School Diploma -

PUNJAB COLLEGE

BACHELOR OF COMMERCE -

PUNJAB UNIVERSITY

SECONDARY CERTIFICATE - Computer Science

SIDDEEQ PUBLIC SCHOOL

Skills

    Time management

    Team supervision

    Customer service

    Relationship building

    Cash management

    Operations management

    Staff scheduling

Software

HOTELOGIX

MUNSHI10

MS OFFICE

MS WORD

MS EXCEL

WISHNET

Personal Information

  • Place of Birth: Rawalpindi
  • Date of Birth: 01/06/92
  • Gender: Male
  • Nationality: Pakistan
  • Marital Status: Single

Timeline

Duty Manager

Hotel One Vogue Rawalpindi
07.2025 - Current

Duty Manager

Regalia Hotel
02.2025 - 06.2025

Shift Supervisor

Centaurus Hotel Suites
03.2024 - 01.2025

RECEPTIONIST

GLOBAL SPORTS EVENT QATAR 2022 (managed by ACCOR)
09.2022 - 12.2022

SALES SUPERVISOR

CONTINENTAL BISCUITS LIMITED
02.2019 - 08.2022

SALES REPRESENTATIVE

MONDELEZE INTERNATIONAL (Cadbury & Tang)
04.2015 - 01.2019

High School Diploma -

PUNJAB COLLEGE

SECONDARY CERTIFICATE - Computer Science

SIDDEEQ PUBLIC SCHOOL

Front Desk Officer

Centaurus Hotel Suites
2 2023 - 02.2024

BACHELOR OF COMMERCE -

PUNJAB UNIVERSITY
ZAIN UL ABEDINDuty Manager