HOTELOGIX
ZAIN UL ABEDIN
Front Desk Officer
Rawalpindi
Summary
Talented Front Desk Officer versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Front Desk Officer
Centaurus Hotel Suites
2 2023 - Current
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Handling cash and credit card payment transactions at front desk.
RECEPTIONIST
GLOBAL SPORTS EVENT QATAR 2022 (managed by ACCOR)
09.2022 - 12.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls and emails.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved guest problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Handle guest check in/out procedures.
SALES SUPERVISOR
CONTINENTAL BISCUITS LIMITED
02.2019 - 08.2022
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
SALES REPRESENTATIVE
MONDELEZE INTERNATIONAL (Cadbury & Tang)
04.2015 - 01.2019
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
BACHELOR OF COMMERCE - undefined
PUNJAB UNIVERSITY
HIGHER SEONDARY CERTIFICATE - undefined
PUNJAB COLLEGE
SECONDARY CERTIFICATE - undefined
SIDDEEQ PUBLIC SCHOOL
Skills
- Cash Handling
- Report Preparation
- Customer Service Management
- Reservations
- Guest Services
Personal Information
- Place of Birth: Rawalpindi
- Date of Birth: 01/06/92
- Gender: Male
- Nationality: Pakistan
- Marital Status: Single
Linked In
abedinshah
References
References available on request.
Software
MUNSHI10
MS OFFICE
MS WORD
MS EXCEL
HOBBIES
E GAMES
HIKING
CRICKET
Timeline
RECEPTIONIST
GLOBAL SPORTS EVENT QATAR 2022 (managed by ACCOR)
09.2022 - 12.2022
SALES SUPERVISOR
CONTINENTAL BISCUITS LIMITED
02.2019 - 08.2022
SALES REPRESENTATIVE
MONDELEZE INTERNATIONAL (Cadbury & Tang)
04.2015 - 01.2019
Front Desk Officer
Centaurus Hotel Suites
2 2023 - Current
BACHELOR OF COMMERCE - undefined
PUNJAB UNIVERSITY
HIGHER SEONDARY CERTIFICATE - undefined
PUNJAB COLLEGE
SECONDARY CERTIFICATE - undefined
SIDDEEQ PUBLIC SCHOOL
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