As a seasoned professional with diverse experience in BPO operations, customer service, and medical billing, I bring a unique blend of leadership, operational expertise, and customer-centric focus. My career has been marked by progressive roles, where I have honed my skills in team management, process optimization, and client relations, with a strong emphasis on my role as an Assistant Team Leader.
Provided exceptional customer service by effectively communicating with clients to understand & address their needs. Assisted clients in obtaining the products they required, adhering strictly to the company’s policies and guidelines. Educated clients on product details and benefits, enhancing their understanding and aiding in decision-making.