Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zaineb Allah Dad

Zaineb Allah Dad

Lahore

Summary

As a seasoned professional with diverse experience in BPO operations, customer service, and medical billing, I bring a unique blend of leadership, operational expertise, and customer-centric focus. My career has been marked by progressive roles, where I have honed my skills in team management, process optimization, and client relations, with a strong emphasis on my role as an Assistant Team Leader.

Overview

4
4
years of professional experience

Work History

Medical Billing /Senior Accounts Receivable Specialist

Deline Media, Pvt Ltd
Lahore
07.2022 - Current
  • Managing patient and insurance inquiries related to assigned accounts, ensuring timely and accurate resolution. Recording and posting payments received from patients and insurance companies into the billing system. Monitoring unpaid claims and following up with insurance companies to resolve claim denials or delays in payment. Monitoring and managing accounts receivable aging reports to prioritize collection efforts on overdue accounts. Maintaining effective communication with both team members and clients to facilitate smooth operations and client satisfaction.

Assistant Team Leader

MindBridge, Pvtt Ltd
Lahore
01.2022 - 07.2022
  • Supervised a team of customer service representatives, managed daily operations, and conducted training sessions to enhance team skills. I implemented quality assurance processes, resolved escalated issues, and ensured compliance with company policies. By maintaining effective client communication and identifying process improvements, I consistently drove team performance and client satisfaction.

Trainer/ Assistant Team Leader

MindBridge, Pvt Ltd
Lahore
04.2021 - 01.2022
  • I served as both a Trainer and a little bit task of Assistant Team Leader for our chat support project. I conducted comprehensive training sessions for new hires and ongoing training for existing team members, developing tailored materials and assessing training effectiveness. In my role as Assistant Team Leader, I learned basically about, a team of customer service representatives, managed daily operations, and ensured high-quality service delivery.

Customer Service Representative

Tribe Consulting
Lahore
07.2020 - 01.2021

Provided exceptional customer service by effectively communicating with clients to understand & address their needs. Assisted clients in obtaining the products they required, adhering strictly to the company’s policies and guidelines. Educated clients on product details and benefits, enhancing their understanding and aiding in decision-making.

Education

BS Hons. in - English Literature

Lahore College For Women University
Lahore, Pakistan
03-2021

Skills

  • Microsoft Excel
  • Computer and Microsoft Office Skills
  • Deadline Management
  • Scheduling expertise
  • Quality Improvement
  • Teamwork and Collaboration

Languages

English
First Language

Timeline

Medical Billing /Senior Accounts Receivable Specialist

Deline Media, Pvt Ltd
07.2022 - Current

Assistant Team Leader

MindBridge, Pvtt Ltd
01.2022 - 07.2022

Trainer/ Assistant Team Leader

MindBridge, Pvt Ltd
04.2021 - 01.2022

Customer Service Representative

Tribe Consulting
07.2020 - 01.2021

BS Hons. in - English Literature

Lahore College For Women University
Zaineb Allah Dad