Zaineb Allah Dad

• Managing patient and insurance inquiries related to assigned accounts, ensuring timely and accurate resolution. Recording and posting payments received from patients and insurance companies into the billing system. Monitoring unpaid claims and following up with insurance companies to resolve claim denials or delays in payment. Monitoring and managing accounts receivable aging reports to prioritize collection efforts on overdue accounts. Maintaining effective communication with both team members and clients to facilitate smooth operations and client satisfaction.

• Supervised a team of customer service representatives, managed daily operations, and conducted training sessions to enhance team skills. I implemented quality assurance processes, resolved escalated issues, and ensured compliance with company policies. By maintaining effective client communication and identifying process improvements, I consistently drove team performance and client satisfaction.

• I served as both a Trainer and a little bit task of Assistant Team Leader for our chat support project. I conducted comprehensive training sessions for new hires and ongoing training for existing team members, developing tailored materials and assessing training effectiveness. In my role as Assistant Team Leader, I learned basically about, a team of customer service representatives, managed daily operations, and ensured high-quality service delivery.

Provided exceptional customer service by effectively communicating with clients to understand & address their needs. Assisted clients in obtaining the products they required, adhering strictly to the company’s policies and guidelines. Educated clients on product details and benefits, enhancing their understanding and aiding in decision-making.