ZAINAB FAROOQ
TEAM LEAD
Lahore
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
COMPANY FORMATIONS HEAD
PENTA SQUAD
LAHORE
08.2022 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Adjusted equipment to meet different productivity levels.
VIRTUAL ASSISTANT AND CLIENT REPORTING
PENTA SQUAD
LAHORE
05.2022 - 08.2022
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Researched topics and events to support supervisor's work agenda and projects.
SALES REPRESENTATIVE
MEGA SUCCESS PAKISTAN
LAHORE
01.2022 - 04.2022
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented sales strategies to increase profits.
- Utilized CRM software to manage customer accounts and track performance metrics.
CONTENT WRITER
MEGA SUCCESS PAKISTAN
LAHORE
10.2021 - 01.2022
- Completed thorough research into assigned topics.
- Provided writing support in fast-paced environment for variety of public-facing materials.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Education
MPHIL - ENGLISH LINGUISTICS
10.2020 - 07.2022
BS - ENGLISH
10.2016 - 07.2020
Skills
Account management
MS Office
Sales expertise
Client Service
Creative writing
Proofreading
Editing and review
Timeline
COMPANY FORMATIONS HEAD - PENTA SQUAD
08.2022 - Current
VIRTUAL ASSISTANT AND CLIENT REPORTING - PENTA SQUAD
05.2022 - 08.2022
SALES REPRESENTATIVE - MEGA SUCCESS PAKISTAN
01.2022 - 04.2022
CONTENT WRITER - MEGA SUCCESS PAKISTAN
10.2021 - 01.2022
UNIVERSITY OF EDUCATION - MPHIL, ENGLISH LINGUISTICS
10.2020 - 07.2022
UNIVERSITY OF OKARA - BS, ENGLISH
10.2016 - 07.2020