Summary
Overview
Work History
Education
Skills
Industryexpertise
Accomplishments
Timeline
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Zain UD Din

Compliance/AML, KYC Analyst
Quetta

Summary

Friendly and approachable individual with strong interpersonal skills, possessing a unique combination of psychological insight and effective communication abilities. Whether working independently or as part of a team, a self-starter who efficiently tackles tasks and adapts to any environment. Passionate about learning, ambitious, motivated, and multilingual. Experience in business and management has honed the ability to build rapport and relationships, making well-suited for positions that require strong interpersonal connections. Forward-thinking Operations Specialist with 4.5 years of expertise in Compliance/KYC and AML Analysis for Fintech sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies. Known for organizational skills and dependability, successfully manages multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work History

KYC and AML Specialist

IQ Option (IQoption)
3 2023 - Current
  • Performed KYC and customer due diligence tasks with the highest care and effectiveness
  • Managed clear communication with other departments regarding KYC and verification issues
  • Conducted AML-related tasks with utmost care and security
  • Communicated with clients regarding verification issues
  • Analyzed fraudulent documents and processed them efficiently
  • Worked collaboratively with the team to provide reliable services to customers.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Back Office Officer

Scicom
09.2020 - 03.2023
  • Updated and checked KYC of clients
  • Verified and processed documents to ensure authenticity
  • Translated Arabic and Pakistani documents
  • Ensured compliance with age restrictions on the platform
  • Implemented client video call verifications to enhance security.
  • Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
  • Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.

Customer Success, Product Support

Scicom
04.2020 - 09.2020
  • Provided customer service support to resolve platform-related issues
  • Assisted clients in understanding the platform effectively
  • Delivered empathetic customer service in multiple languages (Urdu/Hindi and English)
  • Maintained KPIs to ensure high-quality service.
  • Troubleshot and resolved customer complaints and issues.
  • Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.

Education

Bachelor of Arts - International Business Management

Asia Pacific University
Kuala Lumpur, Malaysia
05.2017 - 05.2019

BBA - Business Administration And Management

Iqra University
Islamabad, Pakistan
05.2013 - 05.2016

High School Diploma -

Indus Group of Colleges
Islamabad, Pakistan
05.2010 - 05.2012

Skills

    Compliance Analyst

    KYC Specialist

    AML Specialist

    Multilingual Urdu, Hindi, English, Pashto, Persian

    Interpersonal Skills

    Leadership

    Quality Assurance

    Expert Problem Solving

    Root Cause Analysis

    Customer Relations

    Microsoft Office

    Documentation Management

Industryexpertise

  • KYC/Compliance/AML
  • Project Management

Accomplishments

  • Processed more than 1 Million KYC Documents
  • Exceeded throughput target by 90%
  • Cutting loading time & fixing key security issues Wolf Industries by moving key remote workers successfully online at scale. Managed workflow to continuously create content for remote learning
  • Business Generation/New Ideas Provided new ideas to enhance the flow or our work and increase the prodoctivity while generating new customers and clients to our projects.

Timeline

Back Office Officer

Scicom
09.2020 - 03.2023

Customer Success, Product Support

Scicom
04.2020 - 09.2020

Bachelor of Arts - International Business Management

Asia Pacific University
05.2017 - 05.2019

BBA - Business Administration And Management

Iqra University
05.2013 - 05.2016

High School Diploma -

Indus Group of Colleges
05.2010 - 05.2012

KYC and AML Specialist

IQ Option (IQoption)
3 2023 - Current
Zain UD DinCompliance/AML, KYC Analyst