MS Office
Zaid Jalal Siddiqui
Mechanical Engineer
Karachi, Sindh
Summary
Dynamic sales and service professional with a proven track record at Techno Medical Systems, excelling in operations management and customer relations. Skilled in problem-solving and project management, I consistently achieved sales growth while enhancing customer satisfaction through effective communication and training initiatives. Adaptable and results-driven, I thrive in fast-paced environments.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Assistant Manager - Sales and Service
Techno Medical Systems (Pvt.) Ltd.
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Planning Routine day to day Sales visits to Textile Industries, Hospitals, Commercial Hotels and Commercial Laundries.
- Looking after Overall Pre Sales Processes (Making of Quotations and Correspondence with Customer for Business Confirmation)
- Correspondence with Foreign Principals Regarding Technical and Sales related issues.
- Troubleshooting and Resolving of Service Complaints and Issues.
Sales and Service Engineer
Techno Medical Systems (Pvt.) Ltd.
12.2022 - 09.2024
- Effectively communicated with clients throughout the entire sales process, from initial contact to after-sales support.
- Delivered engaging presentations at industry events and conferences, showcasing company products and services to potential clients.
- Maximized equipment performance by conducting regular maintenance checks and troubleshooting complex issues when necessary.
- Developed targeted sales strategies to reach specific markets, resulting in significant growth in new business leads.
- Correspondence and contact with Foreign Principals for Technical and Sales Related issues.
- Looking after all the details and documents of a Sale Process from Start to End.
- Involved in the installation of ELECTROLUX Testing and Commercial Laundries, HELMER Blood Bank Equipments, PROHS CSSD Equipments, and TECNIPLAST Animal Research Equipment.
- Troubleshooting and Solving day to day to Complaints and Performance of PPM of above equipments.
Service Engineer
Total Technologies Pvt. Ltd.
06.2021 - 01.2022
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Installed, configured and tested equipment on specialized platforms.
- Involved in installation of Steam and EO Sterilizers
- Troubleshoot and solved problems of CSSD Equipment, Dental Equipments and Vacuum Pumps.
- Performing PPM of above Equipments.
Education
Bachelor of Engineering - Mechanical Engineering
NED University of Engineering And Technology
Karachi, Sindh, Pakistan 04.2001 -
Pre Engineering -
Adamjee Government Science College
Karachi, Sindh, Pakistan 04.2001 -
Computer Science
CAA Model School - 2
Karachi, Sindh, Pakistan01-2014
Skills
Operations management
Team leadership
Problem-solving
Customer relations
Adaptability and flexibility
Team collaboration
Project management abilities
Verbal and written communication
Product and service sales
MS office
Computer skills
Documentation and reporting
Additional Information
- Middle East & Africa Dealers Convention (Thailand)
Represented Techno Medical Systems (Pvt.) Ltd. in 4 Day Dealers Convention by Electrolux Professional in Thailand from 4 - 7 December, 2023 where Sessions and Product Line Briefings were conducted and also enjoyed the beauty of Thailand.
Software
Solid Works
AutoCAD
Timeline
Assistant Manager - Sales and Service
Techno Medical Systems (Pvt.) Ltd.
10.2024 - Current
Sales and Service Engineer
Techno Medical Systems (Pvt.) Ltd.
12.2022 - 09.2024
Service Engineer
Total Technologies Pvt. Ltd.
06.2021 - 01.2022
Bachelor of Engineering - Mechanical Engineering
NED University of Engineering And Technology
04.2001 -
Pre Engineering -
Adamjee Government Science College
04.2001 -
Computer Science
CAA Model School - 2
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