Zaid Saleem
Sahiwal
Summary
"Insurance Operations Professional" with experience in the U.S. Insurance brokerage, specializing in policy administration, quotations, renewals, endorsements, and claims support while ensuring client satisfaction and compliance.
Overview
6
6
years of professional experience
Work History
Commercial Servicing Specialist
Trucking Insurance Solutions
01.2026 - Current
- Serviced a book of business exceeding 3 million, ensuring client satisfaction and retention.
- Processed and verified insurance claims for trucking clients, achieving timely resolutions.
- Processed and verified all endorsements with accuracy and compliance.
- Assisting the renewals and new business team in quote application.
- Check over insurance carrier portal for critical Alerts.
- Resolved customer inquiries regarding account status and payments, enhancing customer experience.
- Performed detailed loan servicing activities, including payment processing and reconciliation.
- Delivered prompt, knowledgeable solutions to address customers' service issues.
- Maintained and updated client database in Nowcerts and Salesforce for accurate records.
Commercial Insurance Specialist
Get Logan Inc
03.2025 - 08.2025
- Managing and servicing existing commercial insured accounts, including the creation and issuance of insurance certificates and endorsements
- Assisted insured in filing claims and coordinated with adjusters for timely resolution
- Daily checks on critical alerts on carrier and promptly acting on them to prevent lapse in insurance coverage
- Responding to all kind of queries of existing insured and addressing their concerns effectively
- Recording and updating all kind of insured's data in database software - Salesforce
- Monitored payment dues of insured and recorded transactions in database
- Recording and updating all kind of insured's data in database software - Salesforce
- Created monthly business reports to highlight growth trends and inform strategic planning
Senior Fleet Associate
USA Quick Solutions
10.2023 - 03.2025
- Manage the fleet of 20 trucks and team of 4 people
- Managing drivers' schedules, assigning routes and continuous coordination for smooth operations
- Coordinate with the drivers, customers and brokers to ensure timely pick up and drop offs
- Use of ELD software & devices to track the driver performance and the vehicle locations
- Prioritize tasks and make quick decisions to effectively manage multiple shipments and meet tight deadlines
- Negotiate on the rates with the freight brokers and the customers to increase the gross revenues
- Urgently resolve any issues that occur during transportation, like mechanical breakdowns, or customer complaints, to minimize disruptions and maintain service quality
- Facilitated ongoing communication among parties to improve customer satisfaction.
Commercial Service Specialist
Insure 123
09.2022 - 10.2023
- Servicing of the existing commercial insured, creating insurance certificates and endorsements
- Coordinated renewals and new business quoting to secure preferred quotes for clients
- Create invoices and process the payments of endorsements
- Assisted carriers with compliance audits for current and former insured to ensure adherence to regulatory standards
- Recording and updating all kind of insured's data in database software - Nowcerts
- Assisting the team in learning Nowcerts and exploring new features in software to improve operations of the company
- Created various Accord forms and guided insured in accurately completing insurance applications, reducing potential errors
- Adding new business leads in the operational system and tracking over their progress
- Handling the claim request and ensuring they are processed in due time
- Effectively Process the PFA's and set policies on auto pay
Commercial Coordinator
Food Panda Pakistan
04.2020 - 07.2021
- Weekly and Monthly monitoring of KPIs for smooth business operations
- Resolving technical issues of vendors for smooth operations
- Frequent market visit to gather market intelligence and provide insight to the company about on ground issues
- Helped to establish strong and better customer experience
- Sales forecasting - keeping in view activity plans
- Monitoring financial health of business and focused on increasing the average basket size of the orders to make the city profitable
Education
BS, Hons. - Economics
National University of Sciences and Technology, NUST
Islamabad05-2019
Skills
- Salesforce
- Nowcerts
- Go High Level
- Ezlynx
- QQCatalyst
- Zoho
- STATA
- Tableau
Projects
- Final Year Thesis on 'Mechanism of Petroleum Pricing Products in Pakistan', This study discussed the impact of petroleum prices on Consumer Price Index (CPI) & Producer Price Index (PPI) and analyzed the causes of fluctuation in global and national oil pricings. Data was collected through using STATA and E-views software.
- Financial Statement Analysis, Completed financial statement analysis of one the leading cement industry of Pakistan. This mainly included the trend analysis & financial ratio analysis.
- Marketing Management, Marketing strategy was designed for a leading Oil company, who had launched Potatoes Chips & was in the struggling phase. This included an in-depth competitor analysis and working on 7P's of marketing to develop a new campaign.
- Project on Importance of International Trade for Developing Countries, Prime focus was on trade diversification for Pakistan and importance of Indo-Pak trade for both the countries.
- Brain drain in Pakistan and increasing trend in youth towards moving abroad, The study aims to highlight the issues faced by newly graduates in job market and fundamentals reasons why there is a high rate of brain drain in Pakistan.
Timeline
Commercial Servicing Specialist
Trucking Insurance Solutions
01.2026 - Current
Commercial Insurance Specialist
Get Logan Inc
03.2025 - 08.2025
Senior Fleet Associate
USA Quick Solutions
10.2023 - 03.2025
Commercial Service Specialist
Insure 123
09.2022 - 10.2023
Commercial Coordinator
Food Panda Pakistan
04.2020 - 07.2021
BS, Hons. - Economics
National University of Sciences and Technology, NUST