Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

Zaid Arman

Fintech Support Specialist
Lahore,PB

Summary

Highly motivated and adaptable professional dedicated to customer relations and technical support in the customer support industry. Committed to delivering exceptional customer service and support, strives to contribute to the overall success and expansion of the customer support field. Passionate about assisting customers and resolving their issues, aims to consistently exceed expectations and foster positive relationships.

Overview

5
5
years of professional experience

Work History

Fintech Support Specialist

Mindbridge
Lahore, Punjab
03.2022 - Current
  • As an ambassador of the company, it includes serving customers globally in the European Economic Area (EEA), the US, Canada, Australia, the UK, Switzerland, and the Middle East by acting as a company representative. This includes addressing customer inquiries, concerns, or technical issues related to billing, card payments, top-ups, transfers, chargeback disputes, referrals, cashback, and accounts. The role involves managing and escalating customer issues through various channels and maintaining excellent communication via chat and email. Responsible for reaching out to customers for quality assurance and customer satisfaction, ensuring that client expectations are met in terms of KPIs and the WOW framework. The role also includes following up on the company's services and quality assurance, having manager-level seniority in support, and having senior-level access to internal and external tools. Additionally, I manage and assist the team as a backup team lead and perform various tasks at the management level.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.

Business Development Executive

Bikozz
12.2020 - 02.2022
  • As a Business Development Executive, my responsibilities included maintaining the presence of the
    business, keeping the vendors in the loop, Directing the product development and product improvement
    team, creating marketing campaigns and strategies, Client relationship management, Following market
    trends, and working on the brand growth.
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.

Sales And Marketing Intern

Laplosh
05.2019 - 09.2020
  • I began my career as a Marketing and Sales Support Intern, playing a critical role in helping to drive
    the success of the company's marketing and sales efforts. working closely with the marketing and
    sales teams to support a variety of initiatives and activities, including market research, data analysis,
    customer engagement, and lead generation. Gain hands-on experience in areas such as marketing
    communication, digital marketing, and sales operations. Additionally performed different tasks by
    assisting in the development and implementation of marketing strategies and sales campaigns, as well
    as helping to monitor their effectiveness

Education

BBA - Business, Management, And Marketing

Virtual University
Lahore, Pakistan
07.2024

Intermediate - Pre-Engineering

Superior College
08.2018 - 5 2020

Skills

Public Relations

Written Communication

Finance

Account Management

Backoffice

Ticketing Systems

KYC Verification

Customer Relationship Management (CRM)

Zendesk

Jira Service Desk

Awards

Quarterly Appraisal Certificate (Unsung Hero) - Mindbridge, 10/2022, This certificate is proudly presented to [Zaid Arman] In recognition of outstanding dedication and exceptional performance as a Support Specialist during the [Q3 2022]. Your commitment to excellence and unparalleled work ethic demonstrated through the highest number of working hours, have significantly contributed to our team's success. Your unwavering dedication, exceptional customer service, and technical proficiency have set a remarkable standard. We deeply appreciate your hard work and invaluable contributions. Congratulations on this well-deserved recognition

Timeline

Fintech Support Specialist

Mindbridge
03.2022 - Current

Business Development Executive

Bikozz
12.2020 - 02.2022

Sales And Marketing Intern

Laplosh
05.2019 - 09.2020

Intermediate - Pre-Engineering

Superior College
08.2018 - 5 2020

BBA - Business, Management, And Marketing

Virtual University

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Zaid ArmanFintech Support Specialist