ZAIBUNNISA

Work History

Cabin Crew

Saudi Arabian Airline

Riyadh

01.2014 - Current

Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Followed company regulations and rules to promote safe environment for travelers and employees.
Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
Oversaw maintenance of all required equipment and sent it out for required services.

Cabin Crew

Shaheen Airline

Karachi

11.2010 - 01.2012

Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.

Customer Service Manager

Nestle Pakistan (PVT) LTD.

Karachi

06.2008 - 12.2009

Followed through with client requests to resolve problems.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.

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