Summary
Overview
Work History
Education
Skills
Tools And Softwares
Timeline
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Zahra Aziz

Zahra Aziz

Customer Success / Business Development / Account Executive
Islamabad

Summary

Results-driven professional with 5+ years of experience driving business growth through strategic solutions, B2B campaigns, Recruitment, and Business Development. Proven track record of increasing revenue, enhancing customer experiences, propelling businesses forward, and acquiring top talent to drive organizational success.

Overview

9
9
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

B2B Account Executive

Upwork.com
02.2025 - Current
  • Successfully generated leads and conducted outreach calls on behalf of a Canadian client, reviewing multiple property listings on realtor and other sites to identify potential opportunities.
  • Nurtured potential leads through strategic outreach efforts via email campaigns, LinkedIn engagements or cold calls.
  • Conducted needs assessments with realtors to understand challenges with mortgage partners, and offered tailored support solutions to facilitate successful mortgage appointments, enhancing relationships and driving business growth through strategic partnerships and potential client referrals.

Client Support Executive/ Virtual Assistant

Assistify
06.2023 - 10.2024
  • Managed online bookings, payment processing, and confirmation emails for customers in US, Florida region ensuring 100% accuracy and timely delivery, resulting in 95% customer satisfaction.
  • Provided exceptional customer service via phone/email, addressing booking requests, cancellations, and changes, resolving 99% of customer complaints and improving services through collaborative efforts.
  • Delivered detailed information on watersports activities, schedules, and availability, facilitating seamless online bookings and reducing booking errors by 30% through expert knowledge.
  • Utilized excellent communication skills to resolve customer concerns, build trust, and ensure customer satisfaction, achieving a significant increase in customer retention.

Executive Talent Acquisition

Zong | Cmpak Complex
08.2021 - 06.2023
  • Responsible for sourcing and screening incumbents, interviewing shortlisted applicants using Boolean search.
  • Periodically review different policies related to Talent Acquisition and bring improvements through refinement of existing policies and processes.
  • Introducing vertical & horizontal talent growth initiatives such as mandatory job rotations and job shadowing to develop talent pipeline.
  • Coordinating with career placement officers of universities to build a positive image of the company to attract fresh candidates and ensuring Zong's brand presence.

Human Resource Executive

Olive + Goose
06.2019 - 09.2019
  • Act as the point of contact among employees and president, Managed C-level executive's calendars and set outlook meetings.
  • Format information for internal and external communication such as emails, onboarding/offboarding checklists, monthly reports. Process and update employee reimbursement claims accurately and maintaining employee documents for accurate transaction records.

International Recruiter/ Business Developer/ Executive Assistant

MicroAgility Global Services
08.2016 - 06.2018
  • Worked with Team leads on International hiring and communicated IT consulting services to clients in USA and CANADA.
  • Coordinated with International clients on various projects for understanding their Financial and Strategic objectives, recognizing any Staffing needs while establishing long-term client relationships.
  • Improved Business development through targeted email marketing and cold calling campaigns, consistently achieving established targets.
  • Performed as an Executive Assistant and managed the Company President's Linkedin Account and expanded his network while reached out to C-level Executives to explore engagement or collaborative opportunities.
  • Initially started working in the Application support team providing Application support and Trainings on Product Installation to offshore agents via Email and Skype, making sure that SOPs are followed, ensuring any technical issues and queries are handled, reported and resolved.
  • Tracked and Identified prospective clients via Linkedin, managing US Job boards, Posting blog posts and Shortlisting offshore agents for US based projects (Validity Research).
  • Act as the point of contact among employees and president, Managed C-level executive's calendars and set outlook meetings.
  • Format information for internal and external communication emails.
  • Employee reimbursement claims accurately and maintaining employee documents for accurate transaction records.

Education

Master's - Business Administration

Bahria University
01.2018 - 01.2020

Bachelor - Computer Science

Preston University
01.2012 - 01.2016

O/A Level - undefined

Beacon house School System
01.2008 - 01.2011

Skills

  • Customer Service

  • Lead Generation

  • Business Development

  • Recruitment

  • Customer Service

Tools And Softwares

  • Salesforce
  • Hubspot
  • Dialpad
  • Breezy.Hr (ATS)
  • MS Office 365
  • G Suite
  • Teams
  • Zoom
  • Bitrix24
  • Grasshopper
  • Ringcentral
  • Slack

Timeline

B2B Account Executive

Upwork.com
02.2025 - Current

Client Support Executive/ Virtual Assistant

Assistify
06.2023 - 10.2024

Executive Talent Acquisition

Zong | Cmpak Complex
08.2021 - 06.2023

Human Resource Executive

Olive + Goose
06.2019 - 09.2019

Master's - Business Administration

Bahria University
01.2018 - 01.2020

International Recruiter/ Business Developer/ Executive Assistant

MicroAgility Global Services
08.2016 - 06.2018

Bachelor - Computer Science

Preston University
01.2012 - 01.2016

O/A Level - undefined

Beacon house School System
01.2008 - 01.2011

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Zahra AzizCustomer Success / Business Development / Account Executive