Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic
Zahid Iqbal

Zahid Iqbal

Okara, Punjab,Pakistan

Summary

Motivated professional demonstrating strengths in team leadership and customer service. Adapts to changing demands through effective project management and performance monitoring. Committed to bringing a positive attitude and strong decision-making skills to future roles.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Service Centre Manager (SCM)

ASA Microfinance Bank Pakistan Ltd
Farooqabad Sheikhupura Punjab , Pakistan
10.2023 - I currently work here
  • Collaborated with the marketing team to create promotional materials and campaigns, boosting brand visibility.
  • Modelled business processes to identify strengths, weaknesses and opportunities for improvement.

Assistant Service Centre Manager

ASA Microfinance Bank Pakistan Ltd
Lahore, Punjab, Pakistan
02.2022 - 10.2023
  • Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
  • Implemented a customer feedback system, which led to the development of two new services in response to demand.
  • Monitored staff performance and developed improvement plans.

Loan Officer

ASA Microfinance Bank Pakistan Ltd
Kasur, Punjab, Pakistan
04.2018 - 02.2022
  • Analysed customer financial statements and credit data to assess creditworthiness for loan approvals.
  • Managed a portfolio of loans, monitoring compliance with terms and identifying risk factors.
  • Negotiated terms with both new and existing customers, setting credit limits and payment plans.

Education

D.Com - Accounting

Govt. College of Commerce Okara
08.2004 - 09.2006

Matriculation - Science

Govt. High School Jandraka, Okara
03.2002 - 03.2004

Bechelor of Arts. (BA) - Social Work

University of Punjab Lahore
03.2014 - 08.2016

Skills

  • Customer relationship management
  • Service orientation
  • Customer service
  • Team building
  • Microsoft Excel
  • Project management
  • Performance monitoring
  • Operational efficiency
  • Staff mentorship
  • Risk assessment
  • Positive attitude
  • Leadership skills
  • Time-management
  • Staff management
  • Decision making
  • Team Leadership
  • Report-writing

Languages

English
Upper intermediate
B2
Urdu
Advanced
C1
Punjabi
Advanced
C1

Certification

  • General Banking Office certified

Interests

  • Books Reading
  • Travelling
  • Shopping

Timeline

Service Centre Manager (SCM)

ASA Microfinance Bank Pakistan Ltd
10.2023 - I currently work here

Assistant Service Centre Manager

ASA Microfinance Bank Pakistan Ltd
02.2022 - 10.2023

Loan Officer

ASA Microfinance Bank Pakistan Ltd
04.2018 - 02.2022

Bechelor of Arts. (BA) - Social Work

University of Punjab Lahore
03.2014 - 08.2016

D.Com - Accounting

Govt. College of Commerce Okara
08.2004 - 09.2006

Matriculation - Science

Govt. High School Jandraka, Okara
03.2002 - 03.2004
Zahid Iqbal