ZAFAR IQBAL
Technical Support Manager
Karachi
Summary
Experienced technical support professional dedicated to optimizing operations by tackling intricate technical issues and utilizing insights to improve efficiency. Adept at fostering teamwork and adapting to changing requirements, with a strong focus on problem-solving and effective communication to cultivate dependable support environments.
Overview
26
26
years of professional experience
8
8
years of post-secondary education
Work History
Technical Support Coordinator
House of Bussiness Machines.HOBM
11.2024 - Current
- Submitted service tickets for equipment maintenance requests.
- Walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Senior Project Manager
Prime Solutions
01.2019 - 10.2024
- Products: Fire Alarm System (Conventional & Addressable, Fire Hydrant System, CCTV, Access Control System.
- Key Responsibilities: Working on fire & Safety Solutions. Project Management, Manage supplies, Project Execution, Team Management, project progress management till Completion of project.
- Maintained schedules to meet key milestones at every project phase.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
Assistant Engineer
International Empire Traders LLC. (Group of Companies)
01.2011 - 08.2017
- GCC Working Experience: QATAR, OMAN, SAUDI ARABIA, UAE
- Products: Banknote counters & Sorters (normal counting and with detection,) Multiple Kiosk machines (Cash deposit Kiosk, Check Deposit Kiosk, Information Kiosk, etc) Queue Management systems (Q Matic,Q sys, S-Matic & eQ Queuing Systems) Office Automation machines (Copiers, Digital Duplicators, Multifunctional Printers,) Specialize Products (CBD 1000, and CJD 8000 Check book Printer & dispenser,) Security System (CCTV and IP Cameras, Biometrics 'Access Control & Time Attendance)
- Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration. Strong technical and analytical skills. Specialized in Installation, configuration, calibration, up gradation of all products. Ability to handle clients professionally during all interfaces. Research customer issues in a timely manner and follow up directly with the customer Leverage internal technical expertise to provide effective customer issues Collaborate with other Support Engineers
Technical Manager
Synergy Technology
01.2008 - 01.2011
- Company Overview: Synergy Technologies is also the exclusive representative in Pakistan for the World's finest brands in Automation. Lighting Control and Audio Video Visual Systems.
- Products: Hi-Fi, Dedicated Home Cinema, Home automation, Distributed Audio & Video, Multipurpose Media Room, Lighting Control
- Brands: B&w, Rotel, Classe, Lutron, Meridian, Mark Iivenson, Revel, Crestron etc.
System Support Engineer / Team Leader
S-Tech (Pvt.) Ltd. (Q-MATIC)
01.2001 - 01.2008
- Responsible for South region regarding Installations, networking, Programming, Troubleshooting of Q- Matic (Queue Management system) in Banking sector, airline offices, telecom Service Centers, hospitals, etc. Also working with after sales services & complains, Manage Technical Team, Assign daily Jobs, provide support To Customers
- Performed troubleshooting and maintenance of existing network systems.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
Technician
Pakistan Steel
01.2000 - 01.2001
- Taking care maintenance and operation of deferent type of Electronics Machines and Instruments. Electro Mechanical equipment’s Familiar with Oscilloscope, Multi meter etc. in R&D Department.
Education
D.I.T - Information technology
NCR Education Center
01.2001 - 01.2002
D.A.E - Associate Engineer Electronics
M.T.C Pakistan Steel
01.1996 - 01.1999
H.S.C - Higher School Certificate
Govt National Collage
01.1993 - 01.1995
S.S.C - Secondary school Certificate
Little Master Model School
01.1991 - 01.1993
Skills
Remote support
References
Respectable references can be provided on request.
Timeline
Technical Support Coordinator
House of Bussiness Machines.HOBM
11.2024 - Current
Senior Project Manager
Prime Solutions
01.2019 - 10.2024
Assistant Engineer
International Empire Traders LLC. (Group of Companies)
01.2011 - 08.2017
Technical Manager
Synergy Technology
01.2008 - 01.2011
System Support Engineer / Team Leader
S-Tech (Pvt.) Ltd. (Q-MATIC)
01.2001 - 01.2008
D.I.T - Information technology
NCR Education Center
01.2001 - 01.2002
Technician
Pakistan Steel
01.2000 - 01.2001
D.A.E - Associate Engineer Electronics
M.T.C Pakistan Steel
01.1996 - 01.1999
H.S.C - Higher School Certificate
Govt National Collage
01.1993 - 01.1995
S.S.C - Secondary school Certificate
Little Master Model School
01.1991 - 01.1993
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