ZABIR RIZWAN
Customer Care Representative
Katowice, Poland
Summary
Dynamic professional with proven expertise in customer service and technical support, notably at FedEx Express. Excelled in enhancing customer satisfaction and trust through effective problem resolution and seamless communication. Skilled in SolidWorks and time management, demonstrating a strong ability to meet critical deadlines and collaborate across international teams. Achieved significant improvements in service delivery and client retention.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Customer Care Representative (Full-Time)
FedEx Express
Katowice, Poland
2024.04 - Current
- Delivered end-to-end client service management, ensuring high satisfaction and retention.
- Accurately entered data into systems and prepared detailed reports for strategic clients.
- Resolved client complaints promptly, ensuring effective issue resolution and enhanced customer trust.
Customer Support Associate, RyanAir (Part-Time)
Concentrix CVG International
2024.03 - 2024.09
- Assisted passengers with baggage handling, ticket bookings, and flight rescheduling through calls and chats.
- Maintained a professional and positive demeanor while promptly addressing customer inquiries.
- Ensured high levels of customer satisfaction by resolving complaints and providing accurate information.
Support Assistant, TikTok Shop (Part-Time)
Concentrix CVG International
Katowice, Poland
2023.09 - 2024.03
- Managed order placement, modifications, cancellations, and tracking to ensure accurate and efficient service delivery aligned with customer expectations.
- Facilitated returns and refunds by guiding customers through the process and issuing authorizations promptly.
- Adhered to company policies on customer service, privacy, and data security to maintain compliance and trust.
Internship - Electrical Engineering
Rawabi Electrical Company
Riyadh, Saudi Arabia
2023.07 - 2023.09
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Electrical Systems Technician - Internship
Electroways
Lahore, Pakistan, Punjab
2022.07 - 2022.09
- Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Developed comprehensive documentation for IT processes, aiding in employee onboarding and training efforts.
- Optimized network performance with comprehensive monitoring and fine-tuning, ensuring smooth operation of business-critical applications.
Trainee Engineer (Remote/Hybrid)
Al Latifia Trading and Contracting Company
2019.10 - 2020.10
- Attended professional development workshops to continuously update knowledge on industry trends, technologies, and best practices.
- Traveled to job sites with senior personnel to aid in inspections and ongoing project observations.
- Updated project documentation and distributed to appropriate project personnel.
Education
Project Management -
WSB University
Dabrowa, Katowice 2024.10 - Current
Bachelor of Electrical Engineering - Automation, Electronics And Power Drives
Silesian University of Technology
Gliwice, Poland 2022.10 - 2024.02
Skills
SolidWorks
Visual Studio Code
Ansys Zendesk
Time Management
Python
HTML
CSS
Bytehi
Matlab
Autocad
C
CE
Certification
AutoCAD with Switchgear Panel Designing
Timeline
Project Management -
WSB University
2024.10 - Current
Customer Care Representative (Full-Time)
FedEx Express
2024.04 - Current
Customer Support Associate, RyanAir (Part-Time)
Concentrix CVG International
2024.03 - 2024.09
Support Assistant, TikTok Shop (Part-Time)
Concentrix CVG International
2023.09 - 2024.03
Internship - Electrical Engineering
Rawabi Electrical Company
2023.07 - 2023.09
Bachelor of Electrical Engineering - Automation, Electronics And Power Drives
Silesian University of Technology
2022.10 - 2024.02
Electrical Systems Technician - Internship
Electroways
2022.07 - 2022.09
Trainee Engineer (Remote/Hybrid)
Al Latifia Trading and Contracting Company
2019.10 - 2020.10