Yusra Ilyas

• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Maintained friendly and professional customer interactions.
• Maintained branch files for major accounts, investments and employees.
• Assessed employee performance and developed improvement plans.
• Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
• Performed monthly compliance checks.
• Completed daily Bank Secrecy Act reports.
• Set up and supervised cash shipments.
• Engaged employees in business processes with positive motivational techniques.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Completed filings and upheld strict compliance with regulatory agencies and supervisors.
• Complied with regulatory guidelines and requirements.
• Examined customer loan applications for loan approvals and denials.
• Submitted loan applications to underwriter for verification and recommendation.
• Implemented service improvements to enhance sales cycle.

• To manage all front and back office transaction efficiently, remittance
related activities and open and maintain customer account,
• To monitor inoperative and dormant account and serve notice to
unclaimed account holders when required.
• To process the collection of inward or outward clearing in line with
internal SOPs and prudential regulation ,atm claim settlements
transaction and maintain lockers.
• To process and manage term deposits( issuance ,payments, balancing of
TDR).