Yousuf Aziz

• Oversee and optimize enterprise IT infrastructure, ensuring reliability, scalability, and security in alignment with business goals.
• Administer Exchange Server (2013–2019) and manage Microsoft 365 migration (Exchange Online, Office deployment).
• Manage website and email hosting platforms, including WordPress site administration and hosting/DNS/mailbox migrations.
• Implement, configure, and manage firewall, enforcing robust network and endpoint security standards.
• Administer Domain Controllers and Active Directory, including user/group management, GPOs, authentication policies, and replication.
• Manage virtualization platforms (VMware, Hyper-V) for VM provisioning, performance optimization, and resource allocation.
• Oversee data backup and recovery strategies for critical systems and endpoints.
• Ensure LAN, WAN, and internet infrastructure operate efficiently with maximum uptime and secure connectivity.
• Implement and monitor cybersecurity controls, including endpoint protection, email security, ZTNA and DLP policies.
• Plan and supervise infrastructure upgrades, migrations, and integration projects with minimal service disruption.
• Coordinate cross-departmental IT support to ensure timely resolution of incidents and user satisfaction.

Key Achievements:

• Spearheaded enterprise-level Microsoft 365 migration, improving collaboration and reducing downtime.
• Enhanced network security and performance through structured firewall and policy optimization.
• Successfully managed multiple cross-departmental projects, strengthening IT alignment with business objectives.

• Managed IT infrastructure across multiple laboratory sites, ensuring 24/7 uptime for mission-critical clinical systems.
• Administered Active Directory, Exchange, and domain policies for enterprise-level user management.
• Implemented backup, redundancy, and business continuity strategies for healthcare systems.
• Supported LIMS and laboratory equipment integration projects, ensuring data accuracy and system reliability.
• Managed firewalls, VPNs, and CCTV infrastructure to maintain operational efficiency and security compliance.
• Supervised IT support teams and improved service response time through structured workflows.
• Strengthened security posture by enforcing endpoint and network protection measures.

Key Achievements:

• Improved IT service delivery by streamlining workflows and standardizing maintenance procedures across all sites.
• Significantly improved system uptime and data integrity across distributed lab sites.
• Played a key role in infrastructure standardization and compliance with healthcare IT policies.

• Supported the company’s global B2B lead generation and research operations by ensuring smooth IT and network performance across office and remote environments.
• Installed, configured, and maintained servers, LAN/WAN infrastructure, and enterprise network connectivity.
• Administered TMG Firewall security system, including VPN setup, routing, and access control policies.
• Managed endpoint devices, softphones, and VoIP systems to ensure uninterrupted call center operations.
• Provided technical assistance for end users, resolving hardware, software, and network-related issues promptly.
• Assisted in Active Directory setup, Group Policy configuration, and IT process documentation.

Key Achievements:

• Progressed from a trainee to a skilled IT professional over seven years, gaining hands-on expertise in system administration and network management.
• Ensured business continuity for global operations by maintaining stable, secure, and high-performance IT infrastructure.
• Reduced recurring IT issues and downtime through preventive maintenance and structured troubleshooting.