PostMan
Yousaf Bari
SQA Tech Support Engineer
Faisalabad
Summary
Innovative, forward-thinking executive offering over many years of success in various leadership roles in the areas of Information Technology consulting, customer support, pre-sales engineering, and global business development. Expert in strategic and tactical planning, client relationship management (CRM), and corporate change management.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Intern
PTCL Exchange
01.2017 - 03.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to positive team environment by collaborating with fellow interns on group projects and presentations.
- DSL installation Modem Configuration Check EWSD OFAN Switch Alarms and Rectify Error
- Sorted General Complaints and issues of Workers and Customers
IT Technical Support Intern
United Industries Limited
03.2017 - 05.2017
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Contributed to successful completion of IT projects by effectively managing tasks within deadlines.
- Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
Automation Test Team Lead
PTC
08.2022 - 03.2023
- Ownership of IT tickets
- Testing new CR's regarding Azure Based Automation System
- Using HPQC to test monthly release of RCS8 System that is in use of around 30 plus countries of BAT
- Maintaining day to day support activities for international clients
- Document issues, suggestions and report to concerned team
- Following other tasks assigned by Support Team Manager
- Assisting customer via Email, Helpdesk / Ticket System, Live Chat, Phone Calls
- Increase technical knowledge, troubleshooting and customer service skills through self-paced training
- Assigning Task to other Team members
- Direct communicating with international IT services providers
- Conduct IT Trainings related to applications and web Clients
- Troubleshooting issues related to Application IT related Services
- Installed new systems and confirmed that everything was fully operational
- Offered detailed instruction on how to use newly installed equipment
- Prepared call detail reports and system analysis reports
- Provided technical assistance in person over the phone and via cam
- Carried out projects per work order description
- Provided instructions to other team members for larger installation projects
- Prepared project analysis reports and provide project updates to clients
Automation System Support Officer
PTC
07.2018 - 03.2019
- Providing IT Customer support to 22 Distributions of PTC
- Conduct IT Trainings related to applications and web Clients
- Training other staff members on troubleshooting and diagnosing problems
- Responding to customer emails and telephone calls to resolve problems
- Remotely accessing hardware or software for clients to make changes and fix problems
- Troubleshooting issues related to Application IT related Services
- Installed new systems and confirmed that everything was fully operational.
SQA Engineer
Elgrocer by Smiles Etisalat
04.2023 - Current
- Contributed to a positive team culture by leading training sessions and mentoring junior SQA engineers on best practices.
- Reduced software defects by collaborating closely with developers in an agile environment.
- Spearheaded implementation of centralized bug tracking system, fostering better collaboration between QA and development teams by streamlining issue management processes.
- Optimized test coverage through diligent analysis of requirements documentation and identification of potential gaps or inconsistencies.
- Provided valuable input in critical product design meetings, leveraging SQA expertise to ensure that quality considerations were incorporated from inception through to final release.
- Improved team productivity by providing technical guidance and mentoring junior engineers.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
Education
BBIT - Information Technology
Virtual University of Pakistan
Lahore 09.2012 - 10.2018
Skills
User Acceptance Testing
Certification
DigiSkils SEO
Software
Jira
Project Management
Scrum Master
Languages
Urdu, English
Native language
Interests
Nature
Plants
Travelling
Timeline
SQA Engineer
Elgrocer by Smiles Etisalat
04.2023 - Current
Automation Test Team Lead
PTC
08.2022 - 03.2023
Automation System Support Officer
PTC
07.2018 - 03.2019
IT Technical Support Intern
United Industries Limited
03.2017 - 05.2017
Intern
PTCL Exchange
01.2017 - 03.2017
BBIT - Information Technology
Virtual University of Pakistan
09.2012 - 10.2018
DigiSkils SEO
BI
E-Com
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