Yasir Yasir
Karachi
Summary
To be an integral part of IT Team where I can apply my knowledge and professional skills to add value to company's business and achieve the corporate objectives whilst getting a new valued exposure.
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
2025
2025
years of professional experience
2011
2011
years of post-secondary education
Work History
Technical Support Engineer
Vaulsys
1 2022 - Current
- To answer emails of the clients and investigate the issues reported by them and then escalate to senior team for resolution and providing the fix
- Maintain MIS and generate tickets for reported issues and inform the clients
- Coordinate with senior team for providing timely resolution by providing fix to the clients
- On demand data provisioning to different clients from database
Officer System Access Rights Management Department
JS Bank Limited
11.2020 - 01.2022
- To create, amend and delete user IDs of bank staff
- To answer calls and guide the users for their issues related to System Access Rights Management Department
- Administration of core banking software T24 including system administration of 17 other softwares use in the bank
- Deletion, updation, maintenance, assigning rights and management of user IDs are also part of my job
Officer IT Support
Faysal Bank Limited
03.2017 - 11.2020
- Company Overview: Outsourced via BCI
- To provide first level Hardware and Software Support to bank staff
- To answer I.T service desk calls and provide on call IT support to bank users
- Outsourced via BCI
Officer IT Governance
Faysal Bank Limited
01.2017 - 02.2017
- Company Overview: Outsourced via BCI
- Preparation of Payment Request Forms for payment of I.T Operations vendors
- Functional support of Services Level Agreements (SLAs) for bank wide business applications (Core & Non-Core)
- Outsourced via BCI
Officer Application Support
Faysal Bank Limited
01.2014 - 12.2016
- Company Overview: Outsourced via BCI
- Techno functional support & fixation of production issues for bank wide business applications (Core)
- Symbols -Core Banking Application
- TCSS
- IMAL (Islamic Banking Portal)
- Overall responsibility of application support related task and software configuration management of in house developed applications (core and non-core)
- Deliver second level support for current and new banking applications like Symbols 8.5, TCSS, iMAL, CCMIS, E-Statement etc
- All applications sources version management on PVCS, CVS and TFS
- Managing Change Request Forms of all applications for record keeping and Audit tracking
- Coordination with vendors for issue escalations and patch related understanding
- Patch deployment on UAT environments and on live applications (Symbols, TCSS, IMAL, Treasury System etc.)
- Support to IT Operations Shift staff in case of any issue
- Data Extraction from Databases using PLSQL and providing data to business users as per their requirements
- Raising and Managing SIR/TARs/Issue to Vendor/Internal IT teams regarding applications issues
- Provide facilitation in internal audits of IT Operations
- Production rollout of patch deployment as per IT change management process
- Assist Business users how to fill the change request Form and scrutinized for submission for signoff process
- Open new branches in Symbols system and communicate to business
- Preparation of Payment Request Forms for payment of I.T Operations vendors
- Outsourced via BCI
Resident Engineer
Faysal Bank Limited
11.2007 - 12.2013
- Company Overview: Outsourced via BCI (Formerly ABN AMRO BANK Pakistan Ltd)
- Provide 1st level support to users on core banking & non-core banking applications
- Troubleshoot and rectify directly 1st level issues & Escalate 2nd level issues to the relevant Expert or team
- First Line support for issues investigation and resolution related to Desktops, Laptops, Printers and peripheral devices
- Provide Support to branches for day to day software and hardware related issues
- Preparation of customized issues summary reports required by the senior management
- Attend user calls and provide desktop support
- Installation of Operating System, Banking Applications, and Email Configuration
- Arrange WebEx session for the users of the bank for intercity meeting as per their requirements
- Configuration of domain and workgroup and resolve the related issues
- Prepare and maintain the inventory of Bank's Hardware devices
- Technical problem resolution through Remote Access software's such as Remote desktop connection and Other Remote Access Licensed Software's
- Outsourced via BCI (Formerly ABN AMRO BANK Pakistan Ltd)
Education
MBA - MIS
Institute of Business and Technology (IBT)
B. Com - undefined
Pakistan Ship Owner's Govt. College
H.S.S.C - undefined
Pakistan Ship Owner's Govt. College
S. S. C. - undefined
Metropolis School
Skills
Active Directory
Database Monitoring
SQL
Troubleshooting
Problem Solving
Root Cause Analysis
Application Support
Technical Support
Windows Network Operating Systems
Certifications / short courses
- CCNA (Training)
- Time and Stress Management
- Hardware Certification
- Eight Months Web Development Certificate Course with one-month PHP internship.
Personal status
Father Name: Muhammad Sharif
Religion: Islam
Marital Status: Unmarried
Projects and achievements
- Migration of ABNAMRO domain to Royal Bank of Scotland domain.
- Migration of Royal Bank of Scotland domain to Faysal Bank domain.
- IBS Tapes Project. (Data verification).
Timeline
Officer System Access Rights Management Department
JS Bank Limited
11.2020 - 01.2022
Officer IT Support
Faysal Bank Limited
03.2017 - 11.2020
Officer IT Governance
Faysal Bank Limited
01.2017 - 02.2017
Officer Application Support
Faysal Bank Limited
01.2014 - 12.2016
Resident Engineer
Faysal Bank Limited
11.2007 - 12.2013
B. Com - undefined
Pakistan Ship Owner's Govt. College
H.S.S.C - undefined
Pakistan Ship Owner's Govt. College
S. S. C. - undefined
Metropolis School
Technical Support Engineer
Vaulsys
1 2022 - Current
MBA - MIS
Institute of Business and Technology (IBT)
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