Yahya Iqbal
Customer Service Representative
Lahore
Summary
I am an energetic individual with strong interpersonal skills, will deliver Customer service and creativity with in a team or individually to the upmost satisfaction of customers. I have more than 2 years of experience in E-Commerce Customer Support. And, I am considered myself to be very knowledgeable and experienced in this field.
Overview
4
4
years of professional experience
Work History
Customer Support Representative
Hopscotch
11.2022 - Current
- Answering social media queries, maintaining customer records, handling complaints, gathering customer feedback, ensuring quality service, generating reverse pickups, coordinating with courier companies, and leading the operational team.
Customer Support Representative
Limelight
06.2020 - 11.2022
- Answering social media queries, maintaining customer records, handling complaints, gathering customer feedback, ensuring quality service, generating reverse pickups, coordinating with courier companies, and leading the operational team.
Education
BBA -
Punjab University
B. Com - undefined
Punjab University
INTERMEDIATE - undefined
Civil Line College
Matriculation - undefined
Pak Angle Public School
Skills
Shopify
D-Link
Zen desk
Live Chats
Emails
Business WhatsApp
MS Package
Business Suite
Ginkgo
Fluent in English writing & oral skills
Written & Oral presentation skills
Meet & exceed sales
Excellent ability to build rapport with customers
Adapt quick to new trends
Multi-tasking skills
Interpersonal skills
Magento
Accomplishments
At Limelight, as a best performer for months.
Cricketer
I love cricket and watch also as well and playing as a bats man like opener and also best fielder in field on ground.
Timeline
Customer Support Representative
Hopscotch
11.2022 - Current
Customer Support Representative
Limelight
06.2020 - 11.2022
BBA -
Punjab University
B. Com - undefined
Punjab University
INTERMEDIATE - undefined
Civil Line College
Matriculation - undefined
Pak Angle Public School
Similar Profiles
LABIJ BOROLABIJ BORO
Assistant Category Manager (Buying Team-Kid's wear) at HopscotchAssistant Category Manager (Buying Team-Kid's wear) at Hopscotch
Ian RodarteIan Rodarte
Bar Manager at HopscotchBar Manager at Hopscotch
MÉLISSA BAMBINIMÉLISSA BAMBINI
Freelance / Tour Leader at HopscotchFreelance / Tour Leader at Hopscotch
SUNITH BALESHSUNITH BALESH
Senior IOS Developer at HopscotchSenior IOS Developer at Hopscotch
Abbas BilalAbbas Bilal
Senior SQA Engineer at Merit IncentivesSenior SQA Engineer at Merit Incentives