I’m a Business Operations and Sales Team Leader with 9+ years of experience managing sales and support teams and working closely with international clients. I handle daily operations, lead teams toward their targets, and stay closely involved in performance and client escalations when needed. I have a strong track record of exceeding performance goals and enjoy improving how teams work together to deliver consistent results.
Hi, I’m
WINAH SHAHID
BUSINESS OPERATIONS LEAD (SALES & SUPPORT)
Karachi
Summary
Overview
9
years of professional experience
Work History
Vital Tech Solutions Ltd
Vice President – Sales & Business Operations
05.2024 - Current
Job overview
- Manage end-to-end sales and support operations across multiple teams
- Set targets and assign workloads based on approved budgets
- Review pipelines, follow-ups, and deal closures
- Handle key clients and resolve escalations
- Share performance reports, results, and insights with senior management
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Increased company growth through collaboration with sales and marketing departments.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Vital Tech Solutions Ltd
Business Unit Head – Sales & Business Operations
02.2024 - 05.2024
Job overview
- Successfully managed separate sales and customer support team
- Set targets and execution strategies for the assigned unit
- Tracked daily performance, follow-ups, and closures
- Ensured smooth coordination between sales and support teams
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Software One (Pvt.) Ltd
Brand Manager – Front Sales
03.2023 - 01.2024
Job overview
- Handled front sales and direct client communication
- Maintained sales records and pipelines
- Negotiated pricing and closed deals
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
- Mentored junior team members, fostering professional growth and development within the department.
Software One (Pvt.) Ltd
Assistant Sales Manager – Front Sales
10.2022 - 03.2023
Job overview
- Managed front sales and client communication
- Maintained individual sales records and pipelines
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently individually and with Team.
- Generated sales report to help upper management make effective decisions and sales plans.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
T-Curve
Senior Manager – International Sales
05.2022 - 10.2022
Job overview
- Managed international clients and provided support to existing clients
- Converted inbound leads into paying clients, contributing to client base growth
- Assigned and distributed leads to front sales agents
- Tracked and monitored team performance and results
- Mentored junior staff members for skill development and career progression within the organization.
T-Curve
Manager – International Sales
11.2021 - 08.2022
Job overview
- Managed international clients and ongoing communication
- Converted inbound leads into paying clients
- Handled live chat inquiries and supported lead conversion
Technado (Pvt.) Ltd
Senior Sales Executive – International Sales
09.2021 - 11.2021
Job overview
- Managed international client communication
- Converted inbound leads into paying clients
- Coordinated multiple design and marketing projects
- Handled live chat inquiries and customer support
ABTACH Ltd
Associate Manager – Business Development
06.2021 - 09.2021
Job overview
- Managed international clients and inbound leads
- Converted leads into paying clients
- Supported business development and client acquisition
ABTACH Ltd
Senior Business Development Executive
01.2021 - 06.2021
Job overview
- Lead generation and client outreach
- Supported existing clients
- Addressed and resolved client concerns
ePlanet Communications Inc
Quality Assurance Specialist
08.2020 - 12.2020
Job overview
- Reviewed customer calls and monitored service quality
- Took live customer calls during high call volumes
- Conducted coaching sessions to improve agent performance
- Shared strategies to improve communication and efficiency
ePlanet Communications Inc
Customer Retention Executive
10.2019 - 08.2020
Job overview
- Managed existing customer support
- Retained dissatisfied clients through issue resolution
- Converted retained customers into recurring accounts
- Met quality standards and average handling time targets
ePlanet Communications Inc
Customer Service Representative
11.2018 - 10.2019
Job overview
- Handled inbound customer calls and issue resolution
- Identified customer concerns and provided accurate solutions
- Escalated complex issues and ensured closure
- Maintained service quality and customer satisfaction
- Documented interactions accurately in internal systems
Education
Iqra University
Bachelor from Digital Marketing
01.2026
University Overview
Expected Completion: 2026 June
Skills
Sales & Support Operations Management
Team Leadership & Performance Tracking
Client Communication & Escalation Handling
Process Optimization & Workflow Coordination
Lead Management & Pipeline Review
Budget-Based Planning & Target Setting
International Client Management
Quality Assurance & Team Coaching/Mentoring
Additional Information
Additional Information
LinkedIn Profile: https://www.linkedin.com/in/winah-shahid-91a2b4162/
Timeline
Vice President – Sales & Business Operations
Vital Tech Solutions Ltd
05.2024 - Current
Business Unit Head – Sales & Business Operations
Vital Tech Solutions Ltd
02.2024 - 05.2024
Brand Manager – Front Sales
Software One (Pvt.) Ltd
03.2023 - 01.2024
Assistant Sales Manager – Front Sales
Software One (Pvt.) Ltd
10.2022 - 03.2023
Senior Manager – International Sales
T-Curve
05.2022 - 10.2022
Manager – International Sales
T-Curve
11.2021 - 08.2022
Senior Sales Executive – International Sales
Technado (Pvt.) Ltd
09.2021 - 11.2021
Associate Manager – Business Development
ABTACH Ltd
06.2021 - 09.2021
Senior Business Development Executive
ABTACH Ltd
01.2021 - 06.2021
Quality Assurance Specialist
ePlanet Communications Inc
08.2020 - 12.2020
Customer Retention Executive
ePlanet Communications Inc
10.2019 - 08.2020
Customer Service Representative
ePlanet Communications Inc
11.2018 - 10.2019
Iqra University
Bachelor from Digital Marketing