WILSON MASIH
Lahore
Summary
Resourceful Senior Dispatcher known for high productivity and efficiently completing tasks. Specialize in advanced communication, logistics coordination, and crisis management skills. Excel in time management, problem-solving, and adaptability to ensure seamless operations and team unity under pressure.
Overview
5
5
years of professional experience
Work History
Senior Dispatcher
Forte Four dispatch Services
Lahore
05.2024 - Current
- Leading high-volume logistics operations
- Booking loads and track them all the way.
- Mentored dispatch teams
- Proficient in dispatch software like Samsara, DAT and DOT compliance
- Experience working with Krystal Transport LLC, USA.
Customer Support Representative
Mindbridge private Limited
Lahore
04.2021 - 05.2024
- Delivered exceptional customer support via phone, email, and chat
- Resolved inquiries efficiently, maintained high satisfaction ratings
- Utilized CRM tools like Zendesk and Salesforce
- Worked with International projects like Talabat based in UAE and Taptap Send based in UK
- Customer support company focused on high-quality service in multiple channels
Education
Bachelor of Business Administration -
University of Gujrat
GujratSkills
- Google suit
- Dispatch software
- Load tracking
- Team mentorship
- Problem solving
- Effective communication
- Time management
- Geographical expertise
Languages
English
Upper Intermediate
B2
Urdu
Proficient
C2
Punjabi
Proficient
C2
Timeline
Senior Dispatcher
Forte Four dispatch Services
05.2024 - Current
Customer Support Representative
Mindbridge private Limited
04.2021 - 05.2024
Bachelor of Business Administration -
University of Gujrat