Wasif Naeem - PMP®
Lahore
Summary
An experienced professional having 19 years of banking knowledge. Result-oriented expertise in building consensus and leading cross-functional teams to action and achievement with an ability to capitalize upon market trends. Skilled in budgeting, business R&D, strategic planning, stakeholder management, risk management, customer services, and operations. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Head Project Management & Business Technology Services
Inov8 Limited
03.2022 - Current
- Management of all projects and custom work
- Directing team for budget allocation and resource alignment
- Planning and monitoring day-to-day running of business to ensure smooth progress
- Directing with Department Heads for resource pooling and allocation
- Ensure project delivery within timelines and act as point of escalation in case of project delays or delivery issues
- Involved in development of new product for Compliance System
- Working closely with product owners for backlog grooming and generation of marketing and product requirements documents
- Helping team with scope commitment as per their velocity and capacity per sprint
- Organizing and facilitating scrum teams with daily stand ups, iteration planning, holding iteration and release retrospective meetings
- Proactively identifying and communicating everyday issues and resolving them
- Making process improvements based on team's feedback and maintaining closed-loop feedback mechanism
- Tracking risks and taking actions to mitigate them in timely fashion
- Handlings interdepartmental communication
- Providing performance management guidance to team (e.g., coaching, counseling, career development, disciplinary actions)
- Provides guidance and input to department head on restructures, workforce planning, and succession planning
- Responsible for effort estimates and negotiation with clients
- Liaison with clients for pre-sales as well as business requirement gathering
- Proposals negotiation and finalization of contracts
- Hands-on experience with Microsoft Office, Jira, and Redmine.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
Senior Manager Operations
TPS Pakistan
04.2021 - 03.2022
- Supervised managed services eco system
- Liaison with management to make decisions for operational activities and set strategic goals
- Planned and monitored day-to-day running of business to ensure smooth progress
- Supervised staff from different departments and provided constructive feedback
- Responsible to design policies for efficient system operations and implemented technology solutions to improve business as usual
- Coordinated with internal and external entities to provide error free services
- Supervised end-to-end testing of production patches
- Responsible for applications availability24*7
- Responsible for achieving TATS as per agreement
- Acted as incident manager in case of any application issues and downtime
- Followed up with product and development/operations teams for issues resolution and fix
- Coordinated with clients and external entities for UAT and sign-off
- Coordinated with clients for downtime management and provision of necessary information as per agreed format.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Recommended and implemented successful strategies to maximize revenue.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Produced staffing matrix to provide adequate coverage of department.
- Implemented and developed operational standards, policies and procedures.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Head ADC Operations and Technology
The Bank of Punjab - Information Technology Group
06.2016 - 03.2021
- Defined technology vision, strategy, policies, procedures & systems for the Digital Banking and Alternate Delivery Channels with Business Group
- Managed & supervised end-to-end implementation of projects by following complete software development life cycle; analysis, design, development, testing, deployment, and documentation
- Bridged between Technology and Business to understand business needs and translate them into technology solutions
- Prepared Request for Proposal (RFP), vendor comparison, and technical evaluation of proposed projects
- Vendor management concerning technical requirements
- Performed risk analysis (compliance and otherwise) related to projects
- Presented high-budgeted projects to Bank's higher management for their approvals
- Personalized customers' overall service experience and ensure availability of all ADC services 24*7
- Derived cross-channel collaboration across all alternative delivery channels to effectively integrate business, fulfillment, and support functions
- Collaborated with Business segment and Product Managers to support/deliver requirements of various alternative delivery channels while maximizing re-use of technology components and infrastructure
- Supervised production activities and post-live monitoring after patch implementation
- Coordinated with clients for production sign-off after issue closure
- Assisted Business team with migration of customers from assisted service channels, i.e., branches to self-service channels, Phone Banking, Mobile Banking, ATMs, and POS
- Seamlessly integrated front-office, mid-office, and back-end operations, eliminated redundancies, and delivered dramatically improved customer experience
- Interfaced with various departments to align IT security processes with business needs
- Implemented common business rules and processes across all alternative delivery channels to create integrated customer campaigns and offers to improve customer retention and cross-sell ratios
- Provided support and consultancy to cross-functional teams as subject matter expert to investigate and resolve ATM/ADC/IT security-related issues, and audits
- Assessed and controlled bank ATM Downtime
- Implemented Central bank's instruction in all ADC areas related to downtime, disputes, capture cards, and settlement
- Delivered business-assigned tasks/projects within timelines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Manager ADC Operations
The Bank of Punjab - Information Technology Group
01.2007 - 05.2016
- Managed ADC channels including application maintenance and patch deployment
- Integrated ATM switch (Phoenix) with ADC applications (CRM/IVR)
- Conducted testing (SIT/UAT) for new products and applications including ATMs, Debit Cards
- Supervised back office for CRM and Phone Bankers
- Coordinated with vendors and application support team for discrepancies in package
- Performed first level investigation of issues at Core Banking
- Coordination with internal core banking team for development.
Education
MCS -
University of Management & Technology (UMT)
01.2003
B.Com -
Punjab University
01.2000
Skills
- Project Management
- Customer Management
- Time Management
- Conflict Resolution
- Organizational Skills
- Decision-Making
- Dependable and Responsible
- Multitasking
- Team Building
- Analytical Thinking
Certification
- MasterCard Innovative Forum arranged by MasterCard Asia Pacific
- MasterCard Debit Card
- MasterCard 3DS & Money Send
- PayPak Card implementation (Local Scheme)
- Supplementary MasterCard
- CCNA (Routing, Switching & Security)
- PCI DSS
- Red Hat Enterprise Linux
- Project Management Training for I.T Executives
- Training for Payment and Settlement System by IBP
- Operations Workshop
- Card Profitability by MasterCard Asia Pacific
- Chargeback and Settlement for MasterCard by 1Link
- Training for Operational Procedural on ATM Operations by IBP
Professional Projects
- Complete implementation of MoneyGram (South Africa) Mobile App
- BVS implementation for Meezan Bank Mobile App
- IVR integration with Meezan Bank Mobile App
- Integration of Askari Bank Branchless Banking application with Easypaisa
- Integration of Askari Bank Branchless Banking application with SCO
- BOP MasterCard Debit Card
- MasterCard 3DS & Money Send for BOP
- BOP PayPak Card implementation (Local Scheme)
- Supplementary MasterCard for BOP
- BOP Mobile Banking complete implementation
- Core Banking Migration to Oracle
- BOP Contact Centre Transformation
- BOP SMS Service
- BOP Fraud Risk Management System
- BOP Branchless Banking System
- BOP Utility Bills Payment System
- BOP Intra & Inter Bank Funds Transfer
- BOP ADC Middleware upgrade from Phoenix to IRIS 5.0
- Corporate Customer onboarding (Bulk Salary disbursement, Funds transfer, Dividend Payments)
Personal Information
Title: Head Project Management & Delivery
References
- Faisal Ijaz Khan, Senior Executive Vice President/Chief Information Officer, The Bank Of Punjab, +92 301 8216655
- Imtiaz Ahmad Sheikh, Ex-Executive Vice President/Ex-Chief Information Officer, The Bank Of Punjab, +92 321 8458091
Timeline
Head Project Management & Business Technology Services
Inov8 Limited
03.2022 - Current
Senior Manager Operations
TPS Pakistan
04.2021 - 03.2022
Head ADC Operations and Technology
The Bank of Punjab - Information Technology Group
06.2016 - 03.2021
Manager ADC Operations
The Bank of Punjab - Information Technology Group
01.2007 - 05.2016
MCS -
University of Management & Technology (UMT)
B.Com -
Punjab University
- MasterCard Innovative Forum arranged by MasterCard Asia Pacific
- MasterCard Debit Card
- MasterCard 3DS & Money Send
- PayPak Card implementation (Local Scheme)
- Supplementary MasterCard
- CCNA (Routing, Switching & Security)
- PCI DSS
- Red Hat Enterprise Linux
- Project Management Training for I.T Executives
- Training for Payment and Settlement System by IBP
- Operations Workshop
- Card Profitability by MasterCard Asia Pacific
- Chargeback and Settlement for MasterCard by 1Link
- Training for Operational Procedural on ATM Operations by IBP
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