Waseem Akhtar Wattoo
Sales Associate, Customer Success & Sales Manager
Lahore
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
17
17
years of professional experience
17
17
years of post-secondary education
3
3
Languages
Work History
Customer Sales Executive
Tech Guys
London
03.2008 - 02.2009
- Analyzed inventory levels against forecasted demand to make appropriate adjustments.
- Developed, evaluated and analyzed quality assurance scores to develop efficient, effective operations.
- Implemented key performance metrics and quality assurance programs to increase customer satisfaction levels by 30%.
- Handled customer issues by working toward win-win solutions for both customer and company.
Cab Controller
City Fleet Cars
London
03.2009 - 06.2010
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend and holiday shifts.
Customer Service Representative
Touchstone Communications
Islamabad
01.2012 - 10.2014
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Sales Demo Coordinator
SNL Financial Pvt LTD
Islamabad
03.2014 - 11.2016
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
Operations Manager
Trianz Technologies
Lahore
02.2017 - 09.2019
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Account Executive
Motive
Lahore
10.2019 - 05.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Executed successful sales strategies to convert leads into customers.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Managed sales cycle to maintain solid customer base.
Sales Associate Manager
Motive
Lahore
06.2022 - 03.2023
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
Sales Representative
Community Phone
Lahore, Pakistan
05.2023 - 11.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Education
Master of Arts - Professional Accounting
01.2016 - 03.2023
Bachelor of Science - Applied Accounting
09.2016 - 09.2019
Diploma - Business Administration, Business Administration + Accounting
10.2006 - 09.2007
GCE "A" Levels - Accounting, Business Studies And Economics
10.2004 - 09.2006
IGCSE ‘O' Levels - Accounting, Business Studies and Economics
09.2002 - 09.2006
Skills
Sales Force CRM - Expertundefined
Hobbies
Reading Books, Playing Cricket, Watching Movies
Timeline
Sales Representative - Community Phone
05.2023 - 11.2024
Sales Associate Manager - Motive
06.2022 - 03.2023
Account Executive - Motive
10.2019 - 05.2022
Operations Manager - Trianz Technologies
02.2017 - 09.2019
Oxford Brookes University - Bachelor of Science, Applied Accounting
09.2016 - 09.2019
ACCA - Master of Arts, Professional Accounting
01.2016 - 03.2023
Sales Demo Coordinator - SNL Financial Pvt LTD
03.2014 - 11.2016
Customer Service Representative - Touchstone Communications
01.2012 - 10.2014
Cab Controller - City Fleet Cars
03.2009 - 06.2010
Customer Sales Executive - Tech Guys
03.2008 - 02.2009
College of Applied Sciences - Diploma, Business Administration, Business Administration + Accounting
10.2006 - 09.2007
Edwardes College - GCE "A" Levels, Accounting, Business Studies And Economics
10.2004 - 09.2006
Edwardes College - IGCSE ‘O' Levels, Accounting, Business Studies and Economics
09.2002 - 09.2006
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