Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
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Waqas Wakeel

Waqas Wakeel

D92, Sukh Chayn Gardens Lahore, Punjab

Summary

Dynamic leader with extensive experience at KSB Pumps Company Limited, excelling in technical sales support and warranty management. Proven track record in enhancing customer satisfaction and operational efficiency through strategic initiatives and root cause failure analysis. Skilled in team leadership and ERP systems, driving performance improvements and fostering strong customer relationships.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Head of Technical Sales Support and Warranties

KSB Pumps Company Limited Pakistan
Lahore
12.2016 - Current
  • Led cross-functional teams in technical sales support, reverse engineering, field service, and warranty management.
  • Developed strategic initiatives to enhance customer satisfaction and operational efficiency.
  • Acted as liaison between Sales, Engineering, and After-Sales teams for seamless coordination.
  • Provided technical guidance for selection and configuration of spare parts and services.
  • Reviewed customer specifications to deliver tailored solutions and competitive quotes.
  • Managed warranty and claims lifecycle, ensuring timely and fair resolutions.
  • Conducted root cause analyses of product failures, implementing corrective actions to improve reliability.
  • Tracked and analyzed complaint and warranty data to support product enhancements.
  • Led and mentored cross-functional teams in technical sales support, reverse engineering, field service, workshop operations, and warranty management, driving consistent performance improvements.
  • Implemented strategic initiatives that enhanced customer satisfaction, operational efficiency, and achievement of departmental KPIs.
  • Streamlined collaboration between Sales, Engineering, and After-Sales teams, ensuring seamless alignment, and faster resolution of customer needs.
  • Managed the complete warranty and claims lifecycle with transparent, timely, and fair resolutions, reinforcing customer trust.
  • Conducted root cause analyses of product failures, introducing corrective and preventive actions that improved reliability.
  • Established and optimized complaint registration and monitoring systems, reducing turnaround time, and fostering continuous improvement.
  • Delivered expert technical guidance and tailored solutions, enabling accurate product selection, competitive quotations, and improved customer outcomes.
  • Oversaw field service operations with strict adherence to HSE standards, ensuring efficient service delivery and customer loyalty.

Maintenance Manager

Century Paper & Board Mills Ltd.
Lahore
07.2010 - 11.2016
  • Directed comprehensive overhaul, laser alignment, dynamic balancing, and spare parts inspection of rotating equipment for compliance with engineering standards.
  • Implemented preventive maintenance strategies to reduce maintenance frequency and enhance operational uptime.
  • Spearheaded cooling tower enhancements by designing and installing new heat exchangers to improve system efficiency.
  • Led pump base identification project for various pump types across mill area.
  • Managed ERP implementation project for asset management, overseeing 200,000 fixed and rebuildable assets.
  • Standardized V-belts and pulleys while optimizing inventory levels to improve operational efficiency.
  • Conducted monthly maintenance analyses to support data-driven decisions on equipment reliability.
  • Collaborated with suppliers to optimize procurement processes and enhance supply chain efficiency.

Management Trainee Officer

US Apparel & Textiles
Lahore
03.2010 - 06.2010
  • Executed shutdown planning and maintenance for process machinery, minimizing downtime and enhancing performance.
  • Developed comprehensive layouts and reports, introducing Production & Performance Evaluation System for precise monitoring.
  • Conducted thorough analysis of production processes, identifying optimization opportunities to elevate productivity.
  • Implemented Standard Allowed Minutes and Standard Operating Procedures to standardize activities and ensure quality outcomes.

Education

Service Professional - International SupremeServ Ambassador -

KSB SupremeServ Academy
Frankenthal (Pfalz), Germany
11.2024

Master of Business Administration -

University of Central Punjab
Lahore, Pakistan
10.2013

Bachelor of Industrial & Manufacturing - Mechanical Engineering

University of Engineering & Technology
Lahore, Pakistan
05.2010

Skills

  • Team and time management
  • Leadership and mentoring
  • Technical sales support
  • Process optimization
  • SAP and ERP management
  • Project management
  • Warranty management
  • Reverse engineering
  • Root cause analysis
  • Customer service
  • Cross-functional collaboration
  • Maintenance and reliability
  • Health, safety, and environmental compliance

Languages

Urdu
First Language
English
Proficient (C2)
C2

Certification

Reliability and maintenance

  • Workshop on Reliability Centered Maintenance – IRCM (Dec 2023, Lahore, Pakistan)
  • International Reliability Workshop – IRCM (Apr 2014, Abu Dhabi, UAE)
  • Introduction to Reliability Centered Maintenance – IRCM (Feb 2015, Lahore, Pakistan)
  • Acoustic emission testing – IRCM (Apr 2015, Lahore, Pakistan)
  • Gears fault detection (vibration analysis) – IRCM (Oct 2015, Lahore, Pakistan)
  • Vibration analysis and maintenance strategies – IRCM (Oct 2012, Lahore, Pakistan)
  • Root cause failure analysis of bearings – IRCM (Jul 2012, Lahore, Pakistan)
  • Bore scope and thermography – IRCM (Mar 2012, Lahore, Pakistan)
  • Laser alignment and balancing of rotary equipment – IRCM (Jul 2010, Lahore, Pakistan)

Safety and risk management

  • Confined space safety – SAACIWCE (May 2019, Lahore, Pakistan)
  • Hazard identification and risk assessment – Rescue 1122 Punjab (Nov 2015, Lahore, Pakistan)

Engineering and technical

  • Progressing cavity pumps and rotary lobe pumps – NETZSCH GmbH (May 2016, Lahore, Pakistan)
  • Specialist development for lean manufacturing – APO (Oct 2016, Lahore, Pakistan)
  • ERP-ORACLE I: Assets, resources, and inventory management – LBS (Oct 2015, Lahore, Pakistan)
  • Simatic PLC training course – Siemens Energy (Nov 2011, Lahore, Pakistan)

Professional membership

  • ASME student member – ASME (Jan 2007, Lahore, Pakistan)

Accomplishments

  • Boosted production by 3% and cut waste by 0.5% through a cross-functional optimization project with Renoir Consulting, ensuring sustainable results.
  • Revamped a Rs. 30M steam and condensate system in 40% of the planned time, improving machine speed, efficiency, and product quality.
  • Delivered a Rs. 45M three-layer coating system installation in 45% of scheduled time, enhancing operational efficiency and reliability.
  • Optimized press section performance within a Rs. 30M budget, achieving significant gains in machine speed and productivity in 60% of the planned time.
  • Consistently executed large-scale industrial projects ahead of schedule and within budget, driving measurable improvements in efficiency and cost savings.

References

References available upon request.

Timeline

Head of Technical Sales Support and Warranties

KSB Pumps Company Limited Pakistan
12.2016 - Current

Maintenance Manager

Century Paper & Board Mills Ltd.
07.2010 - 11.2016

Management Trainee Officer

US Apparel & Textiles
03.2010 - 06.2010

Service Professional - International SupremeServ Ambassador -

KSB SupremeServ Academy

Master of Business Administration -

University of Central Punjab

Bachelor of Industrial & Manufacturing - Mechanical Engineering

University of Engineering & Technology

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Waqas Wakeel