Waqas Shahid
Joliet-IL,PB
Summary
Experienced System Architect with a proven track record in designing and optimizing network and system infrastructures across various industries. Proficient in cloud migration, API development, advanced reporting, and AI model deployment. Successfully led the redesign of networks, deployed customer-facing APIs, and implemented advanced routing and communication capabilities. Skilled in guiding development teams, upgrading systems, and integrating new technologies, including data science infrastructure and enterprise solutions. Adept at managing system upgrades, real-time monitoring, and ensuring scalability, performance, and security across platforms.
Overview
7
7
years of professional experience
Work History
System Architecture / CTO
VoiceAlerts (OnBoardSoft)
01.2018 - Current
- Network Design: Led the design and implementation of network infrastructure, ensuring scalability, performance, and security across the system.
- Advanced Reporting and Analytics: Developed and deployed advanced reporting and analytics solutions using Metabase and Elasticsearch, providing deep insights and data-driven decision-making capabilities.
- Advanced Dial Plan Capability: Implemented advanced dial plan capabilities, allowing for dynamic routing of calls through different campaigns and groups, optimizing communication efficiency.
- Channel Partner Portal Upgrade: Upgraded the OnBoardSoft Channel Partner portal to a new, advanced version utilizing Node.js and React, enhancing functionality and user experience.
- AI Model Deployment: Deployed AI models using Llama 3.1, integrating advanced machine learning capabilities into the platform to drive innovation and performance improvements.
- Data Science Infrastructure Deployment: Established a robust data science infrastructure, enabling the team to perform advanced data analysis and modeling to support business objectives.
- Customer-Facing API Development: Developed customer-facing APIs, providing seamless integration and access to the platform's features for external partners and clients.
- Ticketing System Drafting: Drafted and implemented a ticketing system with Request for Information (RFI) capability, comparable to ITG ticketing systems, to enhance support and communication efficiency.
- System Upgrades and Maintenance: Regularly scheduled and executed system upgrades and maintenance, ensuring that all components remained up-to-date, secure, and performing optimally.
System Architect
Lynk Telecom (Voyce Telecom)
03.2022 - 03.2024
- NOC Support and Ticketing System Deployment: Deployed a Network Operations Center (NOC) support system and integrated ticketing systems, ensuring efficient monitoring, troubleshooting, and issue resolution across the network.
- Switch Code Upgrades: Guided developers in upgrading switch code to the latest versions, ensuring that all network components were up-to-date and operating at peak efficiency.
- Number Ordering RESTful API Development: Developed RESTful APIs for Number Ordering, enabling seamless connections with multiple vendors such as Bandwidth, Intrado, Peerless, and NUSO, facilitating efficient number management.
- ATL / Numhub Marketplace Deployment: Successfully deployed the ATL/Numhub marketplace with Single Sign-On (SSO) capabilities, streamlining user access and enhancing security across platforms.
- SMS Capability Integration: Enabled SMS capabilities within the network, expanding the range of services offered to customers and improving overall communication infrastructure.
- Advanced Routing and Traffic Control: Implemented advanced routing solutions with instant traffic control capabilities, providing customers with dynamic and responsive traffic management options.
- Enterprise Solution Implementation: Implemented Lynkit.ai (VoyceAdmins), an enterprise solution that enhanced operational efficiency and provided advanced tools for network management and administration.
- Network Improvement and Maintenance: Provided ongoing guidance on network improvement and maintenance strategies, ensuring that the infrastructure remained resilient and capable of supporting future growth.
API Architect / Channel Partner Portal
Intrado / West Telecom
01.2020 - 07.2023
- API Architecture Design: Designed and implemented the API architecture for Number Ordering, ensuring it was scalable, secure, and capable of handling complex transactions and integrations with carrier systems.
- Custom Portal Development: Led the development team in building the Channel Partner custom portal, a tailored solution that streamlined processes and enhanced user experience for partners interacting with the telecom services.
- System Architecture Development: Developed and optimized the overall system architecture to support both the API and the custom portal, ensuring seamless integration and high performance across all components.
- Client and Stakeholder Collaboration: Worked closely with internal teams and external partners to gather requirements, define the scope of work, and ensure that the API and portal solutions met business objectives and user needs.
- Cloud Integration: Implemented cloud-based solutions to enhance the flexibility and scalability of the API and portal architecture, allowing for easier updates and maintenance.
- Auto-Scaling Solutions: Designed and deployed auto-scaling capabilities for the API infrastructure, ensuring the system could handle varying loads and maintain performance during peak usage periods.
- Developer Support and Code Optimization: Provided guidance to the development team, optimizing their code to ensure efficient deployment and performance in a cloud environment.
System Architecture
Iconectiv
03.2022 - 06.2022
- API Design and Deployment: Designed and implemented HTTP Restful APIs, ensuring seamless integration and deployment with various carriers, aligning with industry standards and business needs.
- Network and System Architecture Development: Developed and optimized network and system architecture to support the robust deployment of APIs, ensuring scalability, security, and performance across different carrier environments.
- Auto-Scaling Implementation: Designed and deployed auto-scaling solutions to ensure the APIs could handle fluctuating traffic, maintaining performance during peak usage times.
- High-Performance System Design: Architected systems capable of managing large volumes of API requests per second, ensuring stability and reliability for carrier integrations.
System Architect
Trivzia (Jeeto Naye Andaaz Say)
03.2019 - 08.2021
- Network and System Architecture Development: Developed and optimized the network and system architecture to meet Trivzia's evolving business needs, ensuring robust and scalable solutions that supported the company's rapid growth.
- Client Collaboration: Worked closely with internal stakeholders to define project specifications, scope, and deliverables, ensuring alignment with business objectives.
- Cloud Migration: Successfully led the migration of Trivzia's infrastructure from a closed Virtual Machine (VM) environment to a cloud-based architecture, leveraging cloud scalability and flexibility to enhance operational efficiency.
- Auto-Scaling Implementation: Designed and implemented an auto-scaling architecture that dynamically adjusted resources based on demand, ensuring high performance during peak traffic periods while optimizing costs.
- High-Performance System Design: Architected systems capable of handling 50,000+ requests per second, ensuring stability, responsiveness, and reliability during high-traffic events.
- Video Streaming Infrastructure Deployment: Deployed and managed video streaming infrastructure that maintained consistent low latency for all connected users, providing a seamless viewing experience.
- Developer Support and Code Optimization: Collaborated with development teams to optimize code for cloud deployment, ensuring that applications were fine-tuned to leverage cloud resources effectively and deliver superior performance.
- Live Monitoring System Deployment: Designed and deployed a live monitoring system capable of supporting 50,000 to 100,000 concurrent real users during live games, ensuring real-time performance monitoring and issue resolution during critical events.
- Machine Learning Integration for Reporting: Integrated machine learning models into Trivzia's reporting systems, enabling advanced analytics and data-driven decision-making to improve business insights and outcomes.
Education
Bachelor of Science - Computer Science
Virtual University of Pakistan
Lahore, Pakistan11.2005
Skills
Technical Skills:
Soft Skills:
- Cloud Architecture (AWS, Azure, Google Cloud)
- Network Design and Infrastructure (VOIP, Advanced Routing, Traffic Control)
- HTTP RESTful API Design and Deployment
- Advanced Reporting and Analytics (Metabase, Elasticsearch)
- Auto-Scaling Implementation
- High-Performance System Design (Handling 50K Requests per Second)
- Video Streaming Infrastructure Deployment
- Real-Time Monitoring Systems
- Machine Learning and AI Model Deployment (Open AI Llama 31)
- Data Science Infrastructure Deployment
- NOC Support and Ticketing Systems Deployment
Soft Skills:
- Client and Stakeholder Collaboration
- Team Leadership and Developer Support
- Project Management and Scope Definition
- Proactive Issue Resolution
- Continuous Improvement and Innovation
- Strategic Planning and Execution
4o
Timeline
System Architect
Lynk Telecom (Voyce Telecom)
03.2022 - 03.2024
System Architecture
Iconectiv
03.2022 - 06.2022
API Architect / Channel Partner Portal
Intrado / West Telecom
01.2020 - 07.2023
System Architect
Trivzia (Jeeto Naye Andaaz Say)
03.2019 - 08.2021
System Architecture / CTO
VoiceAlerts (OnBoardSoft)
01.2018 - Current
Bachelor of Science - Computer Science
Virtual University of Pakistan
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