Muhammad Waqas Riaz
Lahore, Punjab,PB
Summary
Accomplished professional with a comprehensive 09 years of aviation background, Human Resources, Administration, and Management. Proven track record of delivering exceptional services and notable success in executing duties for world-renowned airlines i.e. ( Emirates Airlines, Virgin Atlantic, Turkish Airlines, Etihad Airways, China Southern, Saudi Airlines, Air Arabia, and Gulf Air).
Overview
11
11
years of professional experience
9
9
Certifications
Work History
Turn Around Coordinator
Menzies RAS
Lahore
08.2023 - Current
- Ensure to coordinate the punctuality of assigned flights resulting in to an acceptable level of on-time departures
- Facilitated clear communication channels among all stakeholders, fostering a collaborative work environment that promoted successful turnarounds.
- Improved safety performance with thorough risk assessments and adherence to safety protocols during turnarounds.
- Minimized operational disruption through efficient coordination between various departments involved in the turnaround process.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Ensure to coordinate all emergency activities and procedures and liaise with the Airport authorities in case a full emergency aircraft incident occurs
- Ensuring adherence to Precision Time Schedules
- Escalation and communication of relevant information
Duty Officer
Gerry's dnata
Lahore
1 2020 - 8 2023
- Orchestrate seamless integration of airport service providers, enhancing operational effectiveness
- Offer influential input to management, maximizing daily operational efficiency
- Safeguard compliance with safety and security standards in aircraft handling and passenger services
- Optimize shift manpower, promoting utilization while upholding team morale and discipline
- Navigate across departments to address customer issues, championing effective solutions for complaint handling
- Manage staff training and development initiatives to boost competence and productivity
- Maintain comprehensive training records, reinforcing employee performance tracking
- Engage in strategic human resource management within the department, enhancing workforce efficiency and satisfaction
- Streamlined counter operations by ensuring punctual opening and closing times, while supervising boarding gate activities
- Ensured 100% On-Time Performance (OTP) through diligent adherence to safety and security standards and protocols.
Associate Manager Client Relations (Gerry's dnata)
Human Resource Solution (Pvt)
Lahore
04.2017 - 01.2020
- Spearheaded premier customer care services, fostering positive client relationships
- Onboarding, headhunting, and hiring oversaw attendance management and payroll execution, ensuring accuracy and timeliness
- Administered airport entry passes, guaranteeing seamless access for relevant personnel
- Facilitated clearances from security agencies such as Special Branch, and Intelligence Bureau (FIU, ASF), enhancing security protocols
- Coordinated and tracked candidate interviews, streamlining the recruitment process
- Maintained optimal shift schedules, minimizing absenteeism to promote workforce efficiency
- Cultivated key relationships with clients, driving overall customer satisfaction and contributing to a notable increase in customer retention for Gerry's dnata.
Jr. Traffic Assistant
Gerry's dnata
Lahore
01.2016 - 04.2017
- Greeted customers and offered them assistance where possible
- Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone, and setting appointments
- Evaluated the customers' needs and provided service options to meet their requirements
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Streamlined process workflows, achieving substantial improvements in traffic management operations and ensuring punctual departures and arrivals
- Enhanced safety protocols, ensuring compliance with regulations and contributing to a notable decrease in safety incidents.
Sales Executive
Telecom Pakistan Limited
Lahore
01.2014 - 01.2015
- Conducted market research to understand competitors and market trends, using findings to optimize sales strategies and plans
- Delivered excellent customer service, ensuring high levels of customer satisfaction and repeat business
- Coordinated with the marketing team to develop effective sales campaigns and promotional activities
- Attended sales meetings, product launches, and training events to keep abreast of the latest developments in the telecommunications industry
- Drove sales through the effective promotion and selling of Telecom Pakistan Limited products and services to prospective customers.
Education
Master's in Human Resource Management -
Institute of Administrative Sciences, University of Punjab
Bachelor's in Project Management -
National College of Business Administration & Economics
Skills
Altea Amadeus
Accomplishments
• Successfully led the ISAGO Safety Audit
• Successfully completed the Turkish Airline Quality Audit
• Successfully completed the Etihad Airways Quality Audit
• Train the Trainer of Regulatory Training
• Appreciation Letter of Best Performance of the Year from Gerry's dnata
• Appreciation Letter for the Best performance of the year from HRSPL
Languages
English
Proficient
C2
Urdu
Proficient
C2
Certification
Flight Operation Officer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Turn Around Coordinator
Menzies RAS
08.2023 - Current
Associate Manager Client Relations (Gerry's dnata)
Human Resource Solution (Pvt)
04.2017 - 01.2020
Jr. Traffic Assistant
Gerry's dnata
01.2016 - 04.2017
Sales Executive
Telecom Pakistan Limited
01.2014 - 01.2015
Duty Officer
Gerry's dnata
1 2020 - 8 2023
Master's in Human Resource Management -
Institute of Administrative Sciences, University of Punjab
Bachelor's in Project Management -
National College of Business Administration & Economics
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