Waqas Bin Yousaf
Sales Executivee
Hounslow,United Kingdom
Summary
Experienced operations supervisor with expertise in management, sales, and team coaching. Skilled in optimizing workflows, analyzing data, and ensuring high service standards. Diverse background across customer service, education, and healthcare industries
Overview
22
22
years of professional experience
3
3
Languages
Work History
Customer Service Officer
Fix Station Ealing Broadway London
02.2023 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Worked on Ebay
Supervisor Operations
Ibex
07.2017 - 01.2023
- Coach and motivate call centre representatives to answer the calls from all over USA and make inbound sales, which help generating revenue for the company
- Help and assist the entire production floor when required including on call assistance and manage the day to day activities
- Ensure that the team members are well equipped with the product knowledge with different requirements and updates of USA Telecommunication brands which are the major clients of the company
- Preparing reports and analysing data to assist management as they determine call centre goals
- Ensure that every team members follow the phone ethics and sale and call flow
- Ensure that the team members are logging in time and adhere to all the company policies
- Be the part of different client celebrations and provide insight about the particular call and the client requirements
- Focus on all the operational activities of the production floor to ensure the smooth running of all the operational activities
Senior Sales Executive
IBEX
03.2016 - 08.2017
- Ensure receiving calls from customers and don’t miss any opportunity of converting the sale
- Focus on attaining Add-ons as well and ensure the quality guidelines are met
Supervisor Operations
Global Bridge Communication
02.2014 - 02.2016
- Answering agent questions regarding best practices or difficult calls
- Identifying operational issues and suggesting possible improvements
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
Supervisor Examination
BRITISH COUNCIL
03.2005 - 06.2009
- Oversee all arrangements for all public examination entries e.g
- GCSE and equivalent, Vocational subjects including Diplomas & IELTS
- Ensure all examination papers and stationery are delivered safely to the school, being responsible for their strict security and ensuring completed papers are dispatched promptly and appropriately
Lecturer of English
PEF Postgraduate College
09.2006 - 06.2008
- Evaluated student performance through regular assessments, providing constructive feedback to support improvement.
- Promoted critical thinking skills by designing assignments that encouraged independent research and analysis.
Lecturer of English
KCCM
04.2005 - 04.2006
- Evaluated student performance through regular assessments, providing constructive feedback to support improvement.
- Promoted critical thinking skills by designing assignments that encouraged independent research and analysis.
- Provided academic support to struggling students through one-on-one tutoring sessions or additional office hours.
Medical Representative
Med Advances
03.2003 - 07.2005
- Promote and sell company's products, whether that's pharmaceutical drugs or medical equipment
- Organising appointments and meetings with community- and hospital-based healthcare staff
- Demonstrating or presenting products to healthcare staff including doctors, nurses and pharmacists
- Attending and organising trade exhibitions, conferences and meetings
Education
MBA - Business and Management
University of West of The Scotland
Paisley, United Kingdom 04.2023 - 01.2024
Bachelor of Arts - undefined
University of Peshawar
Peshawar, Pakistan 01.2000 - 01.2002
H.S.S.C - undefined
Board of Intermediate and Secondary Education Peshawar
Peshawar, Pakistan 01.1998 - 01.2000
High School Diploma -
Sir Syed Public School
Peshawar, Pakistan 01.2025 - 01.1998
Skills
- Data processing
- Office work
- MS Office
Software Installation
- eBay
- Product listing
- Procurement
Data entry
Hobbies
- Reading
- Poetry
- Cricket
- Debates
Timeline
High School Diploma -
Sir Syed Public School
01.2025 - 01.1998
MBA - Business and Management
University of West of The Scotland
04.2023 - 01.2024
Customer Service Officer
Fix Station Ealing Broadway London
02.2023 - Current
Supervisor Operations
Ibex
07.2017 - 01.2023
Senior Sales Executive
IBEX
03.2016 - 08.2017
Supervisor Operations
Global Bridge Communication
02.2014 - 02.2016
Lecturer of English
PEF Postgraduate College
09.2006 - 06.2008
Lecturer of English
KCCM
04.2005 - 04.2006
Supervisor Examination
BRITISH COUNCIL
03.2005 - 06.2009
Medical Representative
Med Advances
03.2003 - 07.2005
Bachelor of Arts - undefined
University of Peshawar
01.2000 - 01.2002
H.S.S.C - undefined
Board of Intermediate and Secondary Education Peshawar
01.1998 - 01.2000
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