Waqas Anwar
Accoutent
Sadiqabad,Punjab
Summary
Adept at cash handling and customer service, I significantly enhanced customer loyalty and sales growth during my tenure at Warid Telecom. Skilled in payment collection and adept at resolving escalated customer issues, I fostered a positive shopping experience, contributing to a noticeable increase in repeat business. My proactive approach in training new staff and refining service strategies underscores my commitment to service excellence.
Overview
19
19
years of professional experience
Work History
Customer Service Cashier
Royal Pak Travels
Sadiqabad
01.2013 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Maintained accurate records of customer transactions for reporting purposes.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Customer Service Representative
Mobilink Franchise
Sadiqabad
03.2011 - 12.2012
Customer Service Representative
Warid Telecom
Sadiqabad
01.2006 - 07.2010
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in training programs to enhance product knowledge and customer service skills.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
Education
Bachelor Of Arts - Language Arts Education
Iqra Post Graduate College
Sadiqabad06.2003
Skills
Payment collection
Retail merchandising
Drawer management
Financial shortage analysis
Refund handling
Cash register systems
Refunds and exchanges
Identification checks
Inventory management
Cash drawer management
Product restocking
Security Monitoring
Currency counting
Cash Handling
Cash register operation
Languages
Urdu
Advanced (C1)
English
Beginner (A1)
Interests
SPORTS CRICKET
Badminton Player
Timeline
Customer Service Cashier
Royal Pak Travels
01.2013 - Current
Customer Service Representative
Mobilink Franchise
03.2011 - 12.2012
Customer Service Representative
Warid Telecom
01.2006 - 07.2010
Bachelor Of Arts - Language Arts Education
Iqra Post Graduate College