Waqas Ahmed
karachi
Summary
1. Optimize operational efficiency and productivity.
2. Ensure high customer satisfaction and experience.
3. Drive revenue growth and business expansion.
4. Develop and lead high-performing teams.
5. Ensure compliance, risk management, and safety.
These objectives focus on key areas of operational management, including efficiency, customer satisfaction, revenue growth, team development, and compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operation manager
AIMS LOGISTECH SOLUTIONS
01.2023 - Current
- Operational Management:
- Process Improvement
- Team Management
- Client Relationship Management
- Performance Monitoring
- Budgeting and Cost Control
- Streamlined logistics operations to enhance efficiency and reduce turnaround times.
Site Manager
HAMZA TAJ PATROL PUMP
Hyderabad, Sindh, Pakistan
07.2021 - 04.2023
- As a Site Manager at Taj Patrol Pump, I was responsible for overseeing the day-to-day operations of the fuel station, ensuring that it runs efficiently, safely, and in compliance with company policies and regulatory requirements.
Operation Manager
MFQ VISION
Hyderabad, Sindh, Pakistan
11.2017 - 05.2019
- Manage and process company invoices, ensuring accuracy and timeliness.
- Maintain up-to-date records of client payments, invoices, and correspondence.
- Communicate with clients regarding payment schedules, invoices, and any discrepancies.
- Handle legal matters related to client non-payment, including sending reminders, notices, and negotiating payment plans.
- Collaborate with internal teams to resolve client payment issues and improve overall customer satisfaction.
Education
MBA - M.I.S (Management Information System)
University Of Sindh
01.2016
BS-IT - Information & Technology
MUET Jamshoro
01.2012
Intermediate - Pre-Engineering
Govt: Muslim Science College Hyderabad
01.2007
Matriculation - Science
City Cambridge High School Hyderabad
01.2005
Skills
- Good communication skills and interaction with people
- Good command on web browsing and Searching
- Proficient in the use of PC based Software Such as, MS Office suite of various versions eg
- Office 2000/2003/2007/2010/2015
- Good command on PC based Hardware installation
- Good Command on Adobe Photoshop
- Good command on LAN configuration
Certification
Completed certification program in Call Center Operations, acquiring skills in:
- Customer Service Excellence
- Communication and Problem-Solving
- Call Handling and Resolution
- Product/Service Knowledge and Promotion
Timeline
Operation manager
AIMS LOGISTECH SOLUTIONS
01.2023 - Current
Site Manager
HAMZA TAJ PATROL PUMP
07.2021 - 04.2023
Operation Manager
MFQ VISION
11.2017 - 05.2019
BS-IT - Information & Technology
MUET Jamshoro
Intermediate - Pre-Engineering
Govt: Muslim Science College Hyderabad
Matriculation - Science
City Cambridge High School Hyderabad
MBA - M.I.S (Management Information System)
University Of Sindh
Hobbies and Interests
Exercises, Playing Cricket, Using Internet and Computer games, Internet and E-mail, Keeping myself up-to-date about new technologies, computer software, music and movies