MS Office
WALEED KHAN KIRMANI
Educationist
Sheikhupura,PB
Summary
Dynamic Operations Manager with a proven track record at Private Sector, excelling in strategic planning and leadership. Expert in enhancing customer satisfaction and streamlining operations, demonstrated through the successful implementation of an online lecture system. Skilled in project management and employee relations, ensuring compliance and safety while fostering team growth.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Operations Manager
Sir Syed Model Group of Schools
Sheikhupura
02.2018 - Current
- Collaborated with Principal on Annual Curriculum Design
- Handled Public Relations and Stakeholder Engagement
- Participated in Strategic Decision-Making for Compliance and Safety
- Developed Language and Soft-Skills Curriculum
- Designed and Implemented Online Lecture System
- Managed Daily Operations and Resolved Issues.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managing above 50 teachers in the campus.
Education
Mphil in Education Leadership and Management -
Lahore University of Management Sciences
Lahore, PB 09.2022 - 06.2024
MS in Project Management -
Bahria University, Lahore Campus
Lahore, PB 01.2019 - 12.2020
BS Industrial Engineering & Management -
University of The Punjab, Institute of Quality And Technology Management, Lahore
Lahore, PB 12.2013 - 12.2017
Skills
Excellent Communication
Technologically Competent
Computer Skills
Project Management
Leadership and Team Management
Strategic Planning
Employee relations and conflict resolution
Staff Management
Risk management
Software
Autocad
MS Visio
Primavera
Languages
English
Advanced (C1)
Timeline
Mphil in Education Leadership and Management -
Lahore University of Management Sciences
09.2022 - 06.2024
MS in Project Management -
Bahria University, Lahore Campus
01.2019 - 12.2020
Operations Manager
Sir Syed Model Group of Schools
02.2018 - Current
BS Industrial Engineering & Management -
University of The Punjab, Institute of Quality And Technology Management, Lahore
12.2013 - 12.2017