WALEED JAMSHAID
Seeking A Career That Will Allow Me To Use My Experiences And Continue To Develop My Knowledge, Skills And Abilities While Making An Immediate Positive Impact On The Company
LAHORE/DUBAI
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Hall Supervisor
IMAX CINEMA LAHORE
02.2015 - 03.2016
- Collaborated with residential team to maximize effective and efficient operations.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Provided crisis management and intervention during emergency situations.
- Responded to student inquiries and concerns, offering support and guidance.
Customer Service Representative
SNGPL
04.2016 - 03.2017
- Managed 4 crews ensuring all customers were 110% satisfied
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Accounts Officer/Internal Auditor
AFZAL GROUP OF ELECTRONICS HEAD OFFICE
03.2017 - 03.2020
- Managed people and processes in more than 15 projects and exceeded expectation of project partners on quality of work
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Internal Auditor/Team Lead Operations
NAD AL SHIBA ENVIRONMENT CARE SERVICES
03.2020 - 02.2023
- Lead & managed a versatile team of 25 individuals
- Recommended new methods to improve internal controls and operating efficiency.
- Explained risk and compliance concepts to managers and executives.
- Trained newly hired employees on company processes, procedures and deadlines.
- Handled all major risks in collaboration with management.
- Handled supervisor duties when manager was unavailable or out of office.
- Documented recommendations to improve internal controls.
Team Lead Operations
DAR AL QUOZ CLEANING SERVICES
02.2023 - Current
- Mentored junior team members and lead a team of 7 to deliver features in time
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Adjusted equipment to meet different productivity levels.
- Designed strategic plan for component development practices to support future projects.
Education
Matriculation In Computer Science -
BISE LAHORE
LAHOREIntermediate of Commerce Part 1,2 -
BISE LAHORE
LAHORESkills
Microsoft Officeundefined
Websites
Accomplishments
- Improved Customer Satisfaction
- Enhanced lobby ambiance and service which resulted in increase in customer satisfaction.
- Reduced Wait Times
- Implemented efficient queuing system that decreased wait times by
- Enhanced Operational Efficiency
- Streamlined lobby operations resulting in a increase in productivity.
- Implemented Successful Promotions
- Created and executed promotional campaigns leading to a increase in ticket sales.
- Top 3 of customer service quality provided for year 2014 & 2015
Timeline
Team Lead Operations
DAR AL QUOZ CLEANING SERVICES
02.2023 - Current
Internal Auditor/Team Lead Operations
NAD AL SHIBA ENVIRONMENT CARE SERVICES
03.2020 - 02.2023
Accounts Officer/Internal Auditor
AFZAL GROUP OF ELECTRONICS HEAD OFFICE
03.2017 - 03.2020
Customer Service Representative
SNGPL
04.2016 - 03.2017
Hall Supervisor
IMAX CINEMA LAHORE
02.2015 - 03.2016
Matriculation In Computer Science -
BISE LAHORE
Intermediate of Commerce Part 1,2 -
BISE LAHORE
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