Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager
WAJID KHAN

WAJID KHAN

Digital Presence Specialist
LAYYAH,Punjab

Summary

Experienced in social media management and digital marketing, specializing in brand development, audience engagement, and online visibility. Utilize strategic content creation and campaign management to help businesses establish a strong digital presence on platforms like Facebook, Instagram, TikTok, and LinkedIn. Skilled in crafting impactful content, running targeted ad campaigns, and analyzing performance metrics to drive measurable growth. Possess a deep understanding of market trends and consumer behavior to consistently boost engagement and conversions for brands in competitive digital landscapes.

Overview

5
5
years of professional experience
3
3
Certifications
4
4
Languages

Work History

Customer Service Officer

Abacus Consulting BPO Division
09.2024 - Current
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.

Social Media Account Manager

Zameen.com
09.2023 - 03.2025
  • Built strong relationships with clients through regular communication updates on project progress and results achieved.
  • Managed sponsored posts and paid advertising campaigns on Facebook, Instagram, LinkedIn, and Twitter for increased exposure.
  • Implemented hashtag strategies to increase post visibility on various platforms such as Instagram and Twitter.
  • Conducted competitor analysis to identify opportunities for differentiation and growth in the market.
  • Managed multiple social media platforms for increased engagement and audience growth.
  • Developed customized paid advertising campaigns for maximum return on investment.

Data Entry Manager

RED FOX RESOURCES
02.2022 - 03.2023
  • Evaluated key factors influencing remote job opportunities nationwide.
  • Delivered high-quality results while collaborating with teams across various locations.

Customer Service Representative

ICONCEPTS CALL CENTER
04.2020 - 09.2022
  • Managed customer concerns with care, fostering increased client retention.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

BS - I.T

VIRTUAL UNIVERSITY
Lahore

Skills

Verbal Communication

Certification

Certified in Customer Service provider in Green Land solutions

Timeline

Customer Service Officer

Abacus Consulting BPO Division
09.2024 - Current

Social Media Account Manager

Zameen.com
09.2023 - 03.2025

Data Entry Manager

RED FOX RESOURCES
02.2022 - 03.2023

Customer Service Representative

ICONCEPTS CALL CENTER
04.2020 - 09.2022

BS - I.T

VIRTUAL UNIVERSITY
WAJID KHANDigital Presence Specialist