WAJID KHAN
Digital Presence Specialist
LAYYAH,Punjab
Summary
Experienced in social media management and digital marketing, specializing in brand development, audience engagement, and online visibility. Utilize strategic content creation and campaign management to help businesses establish a strong digital presence on platforms like Facebook, Instagram, TikTok, and LinkedIn. Skilled in crafting impactful content, running targeted ad campaigns, and analyzing performance metrics to drive measurable growth. Possess a deep understanding of market trends and consumer behavior to consistently boost engagement and conversions for brands in competitive digital landscapes.
Overview
5
5
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Customer Service Officer
Abacus Consulting BPO Division
09.2024 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Social Media Account Manager
Zameen.com
09.2023 - 03.2025
- Built strong relationships with clients through regular communication updates on project progress and results achieved.
- Managed sponsored posts and paid advertising campaigns on Facebook, Instagram, LinkedIn, and Twitter for increased exposure.
- Implemented hashtag strategies to increase post visibility on various platforms such as Instagram and Twitter.
- Conducted competitor analysis to identify opportunities for differentiation and growth in the market.
- Managed multiple social media platforms for increased engagement and audience growth.
- Developed customized paid advertising campaigns for maximum return on investment.
Data Entry Manager
RED FOX RESOURCES
02.2022 - 03.2023
- Evaluated key factors influencing remote job opportunities nationwide.
- Delivered high-quality results while collaborating with teams across various locations.
Customer Service Representative
ICONCEPTS CALL CENTER
04.2020 - 09.2022
- Managed customer concerns with care, fostering increased client retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
BS - I.T
VIRTUAL UNIVERSITY
LahoreSkills
Verbal Communication
Phone Skills
Listening
Data Entry Skills
People Skills
Informing
Customer Focus
Customer Service
Attention to Detail
Ms-Word
Excel
Power Point
Expert Computer Knowledge
Ability to lead a team
Mentoring
Expert in Adobe Photoshop
Expert in Graphic Designing
Expert in SEO (Search Engine Optimisation)
Social Media Advertising (Facebook, Instagram, TikTok)
Social Media Strategy Development
Trend Analysis & Market Research
Certification
Certified in Customer Service provider in Green Land solutions
Timeline
Customer Service Officer
Abacus Consulting BPO Division
09.2024 - Current
Social Media Account Manager
Zameen.com
09.2023 - 03.2025
Data Entry Manager
RED FOX RESOURCES
02.2022 - 03.2023
Customer Service Representative
ICONCEPTS CALL CENTER
04.2020 - 09.2022
BS - I.T
VIRTUAL UNIVERSITY