Wajeeha Amjad
Lahore
Summary
Results-oriented professional with extensive experience in operations management and process development within logistics and retail sectors. Proven track record in leading sales teams to exceed targets and expand market presence. Expertise in crafting effective sales strategies, nurturing client relationships, and identifying new business opportunities. Achieved significant revenue growth through innovative sales tactics and streamlined operational processes.
Overview
10
10
years of professional experience
Work History
Senior Business Operations Manager
MoversZone
Lahore, Pakistan
01.2025 - 05.2025
- Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Served as key corporate representative, liaising with multiple departments in support of operational excellence.
Customer Care & Services Manager
Majid Al Futtaim
Lahore
01.2024 - 12.2024
- Conducted regular store visits to assess performance, provide support, and implement improvement strategies.
- Built and maintained strong relationships with key accounts, driving customer loyalty and repeat business.
Operations Manager & Process Developer
MoversZone
Lahore & Dubai
01.2019 - 12.2024
- Successfully managed a team of 50+ movers and support staff, ensuring smooth daily operations and high employee morale.
- Led the implementation of a new CRM system, which improved customer tracking and communication.
- Managed large-scale relocation projects, ensuring they were completed on time and within budget.
- Created detailed reports on operational performance, providing insights that guided strategic planning.
Backend Support Executive
Careem
Lahore
01.2016 - 12.2019
- Implemented efficient backend support processes to improve customer satisfaction.
- Utilized CRM systems to track & manage customer interactions & details.
- Real time resolution for on ride clients & take action against captains.
Customer Support Representative
Telenor
Pakistan
01.2015 - 12.2016
- Demonstrated strong problem-solving skills in resolving complex issues.
- Successfully resolved 95% of customer inquiries within 24 hours.
Education
M.Phil - Communication Studies
Punjab University
01.2022
Bachelor of Mass Communication -
Queen Mary University
01.2019
Skills
- Analytical thinking and logical analysis
- Data analysis
- Tactical foresight
- Project oversight
- Negotiation skills
- Conflict resolution strategies
- CRM systems and customer relationship management
- Operational efficiency
- Report generation
- Capacity planning
- Sales management
Languages
- English
- Urdu
Timeline
Senior Business Operations Manager
MoversZone
01.2025 - 05.2025
Customer Care & Services Manager
Majid Al Futtaim
01.2024 - 12.2024
Operations Manager & Process Developer
MoversZone
01.2019 - 12.2024
Backend Support Executive
Careem
01.2016 - 12.2019
Customer Support Representative
Telenor
01.2015 - 12.2016
M.Phil - Communication Studies
Punjab University
Bachelor of Mass Communication -
Queen Mary University
Similar Profiles
Abbas BilalAbbas Bilal
Senior SQA Engineer at Merit IncentivesSenior SQA Engineer at Merit Incentives
Mariam AliMariam Ali
HR Manager at Parley CosmeticsHR Manager at Parley Cosmetics
Muhammad Shayyan RandhawaMuhammad Shayyan Randhawa
Group Financial Accountant at Iyris Technology LimitedGroup Financial Accountant at Iyris Technology Limited
Misha AmanMisha Aman
Senior Associate at PricewaterhouseCoopers (PwC) PakistanSenior Associate at PricewaterhouseCoopers (PwC) Pakistan
Leigha JulianoLeigha Juliano
Senior Business Operations Manager at CarMaxSenior Business Operations Manager at CarMax