Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
HINA MASOOD

HINA MASOOD

Port Saeed, Deira,

Summary

Strategic relationship builder with strong lead generation and acquisition experience. Leverages deep understanding of market needs to reach targets. Adept at planning and project management. Driven individual with sales and customer service experience who retains relationships through genuine and consistent engagement. Harnesses active listening and consultation to meet stakeholder needs. Versatile Relationship Officer with comprehensive background in client relationship management and conflict resolution. Skilled in building strong client connections, fostering trust, and driving customer satisfaction while identifying client needs, providing tailored solutions, and ensuring long-term loyalty. Proven ability to work collaboratively with cross-functional teams to meet business objectives and enhance service delivery.

Overview

18
18
years of professional experience

Work History

Relationship Officer

Citi Bank
09.2024 - Current
  • To develop marketing campaigns to promote a product, which includes public relations, planning, event organization, advertising, product development and research.
  • Meeting Sales targets of Credit Cards.
  • Responsible for achieving and exceeding KkPls for the channel induding
  • TM Events management, iGM member get membern) & target marketing listing,
  • Self-motivated team player with strong people management & team building skills,
  • Sells products by establishing contact and developing relationships with prospects.

Floor Manager

JS Bank
02.2023 - 06.2024
  • Led a team of 5 relationship managers in managing a portfolio of over 100 clients
  • Grew the portfolio by 20% year-over-year
  • Successfully closed over Rs-130 million in new business deals
  • Successfully closed over Rs-10 million in new business deals, including personal loans, credit cards, bank assurance, auto finance, and solar finance.
  • Managed comprehensive trade desk operations (Import/Export), including the detailed scrutiny of shipping documents and the systematic approval of financial instruments, ensuring compliance and facilitating accurate and timely foreign remittance transactions.

KYC Analyst

TAG INNOVATIONS PVT LTD
02.2022 - 10.2022
  • Conducted KYC checks on new and existing clients to ensure compliance with all applicable regulations
  • Developed and implemented new KYC processes and procedures
  • Trained and mentored new KYC analysts.

Branch Operations Manager

Soneri Bank
01.2020 - 01.2021
  • Managed the day-to-day operations of a branch with over 20 staff members
  • Oversaw the opening and closing of accounts, processing of loans and deposits, and other customer transactions
  • Ensured that the branch complied with all applicable regulations.

Habib Bank Limited
01.2008 - 01.2020
  • Held various positions in branch operations, including Branch Operations Manager, Operations Officer, Cash Officer, and Support Analyst
  • Gained extensive experience in all aspects of branch operations, including account management, loan processing, deposit processing, customer service, and compliance.

Manager Retention

ABN AMRO Bank Limited
02.2007 - 01.2008
  • Developed and implemented strategies to reduce customer churn
  • Worked closely with relationship managers to identify and address customer concerns
  • Tracked and analyzed customer retention metrics to identify areas for improvement.

Education

Bachelor of Arts - Ecnomics & Statistics

F.G Degree College C B 2
Islamabad
2006

Skills

  • Proficient in client interactions
  • Developing client relationships
  • Budget management
  • Creative thinking
  • Market research methodologies
  • Sales strategy familiarity
  • Sales and marketing strategy
  • Public relations tactics
  • Understanding of financial products
  • Regulatory compliance
  • Sales oriented mindset
  • Customer retention strategies
  • Multi-Tasking
  • International trade
  • Banking procedures
  • Relationship building
  • Product Knowledge
  • Branch Operations Management
  • KYC/AML
  • Compliance
  • Team Leadership
  • Training & Mentoring

Accomplishments

    Successfully removed a skimming device from an ATM machine, averting a potential risk of major fraud and saving the bank's identity and image from monetary loss.

Languages

English
Bilingual or Proficient (C2)

Timeline

Relationship Officer

Citi Bank
09.2024 - Current

Floor Manager

JS Bank
02.2023 - 06.2024

KYC Analyst

TAG INNOVATIONS PVT LTD
02.2022 - 10.2022

Branch Operations Manager

Soneri Bank
01.2020 - 01.2021

Habib Bank Limited
01.2008 - 01.2020

Manager Retention

ABN AMRO Bank Limited
02.2007 - 01.2008

Bachelor of Arts - Ecnomics & Statistics

F.G Degree College C B 2

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HINA MASOOD