Wahid Ahmad Ghaznavi
Mobile Repairing Technicain
Peshawar,Pakistan
Summary
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.
Resourceful professional with strong drive to excel as Mobile Repair Technician. Skilled in troubleshooting technical issues and providing exceptional customer service. Committed to delivering high-quality repairs and ensuring customer satisfaction.
Experienced Mobile Repair Technician with knack for quickly diagnosing and fixing mobile device issues, ensuring minimal downtime. Skilled in both hardware and software repairs, contributing to improved customer satisfaction and repeat business. Always stays updated with latest technology trends to provide top-notch service.
Experienced technician with focus on mobile device repair. Skilled in diagnosing and resolving hardware and software issues, ensuring optimal device performance. Capable of delivering high-quality repairs swiftly, utilising expertise in troubleshooting and customer service.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Mobile repair technician
Software & Hardware Mechanic
Peshawar, Pakistan
01.2006 - Current
- Assisted customers in understanding mobile functionalities better, raising their satisfaction levels.
- Tested repaired phones thoroughly before handing over to customers, ensuring reliability.
- Handled customer inquiries, ensuring excellent service.
- Provided advice on phone care to reduce future damage occurrences.
- Rectified system errors with advanced troubleshooting techniques.
- Diagnosed hardware issues by testing mobile components meticulously.
- Repaired damaged smartphones for customer satisfaction.
- Improved device life by performing regular maintenance checks.
- Trained new staff members, enhancing overall productivity.
- Troubleshot complex mobile issues for successful resolution.
- Maintained updated knowledge of mobile technology to improve repair skills.
- Conducted technical workshops to improve team expertise.
- Installed software updates on various devices for improved functionality.
- Replaced faulty parts to restore device performance.
- Completed repair tasks within specified timeframes, growing brand reputation and fostering customer loyalty.
- Tested repaired devices and confirmed correct functionality with no new issues.
- Performed software updates to fix bugs and patch vulnerabilities.
- Repaired or replaced customer mobile devices to restore functionality.
- Facilitated communication between customers and device vendors for under-warranty faulty devices.
- Recorded job details in tracking system and maintained repairs database.
- Serviced and repaired smartphones and tablets, replacing old or worn-out parts with new items.
- Maintained tidy working environment, well-equipped with relevant tools for repair activities.
IT Officer
AM Logistics Services
Kabul, Afghanistan
01.2017 - 01.2020
- Diagnosed and troubleshot software and hardware faults in person and by phone.
Mobile Engineering Instructor
National College of Mobile Engineering
Peshawar, Pakistan
01.2010 - 01.2016
- Advised students on course selection based on their career objectives.
Education
Bachelor Degree - Law
2019
Diploma in Information Technology - IT
2008
12th Grade -
2011
Diploma in English Language (DEL) -
2007
Microsoft Office -
2010
Skills
- Ms Office
- internet
- Leadership
- Communication
- Decision making
- Time management
- Self-motivation
- quick learner
Mobile software upgrading
Network lock removal
Hardware modification
Technical diagnosis
Liquid damage restoration
Repair estimation
Hardware repairing expertise
Keyboard replacement
Sound system repairs
Signal problem rectification
Patience under pressure
Virus and Malware removal
Clear communication
Timely decision-making
Portable device charging solutions
Product knowledge application
Sustained concentration
Device unlocking
Critical assessment
Fault detection techniques
Detail-Focused approach
Safety procedures compliance
Data recovery proficiency
Software debugging
SIM card issues resolution
Digitiser replacements
Technical reporting
Signal problem solving
Customer-centric attitude
Circuit board analysis
Touchscreen sensitivity adjustment
Technological troubleshooting
Excellent coordination
Use of diagnostic tools
Battery replacement expertise
Experience with brand-specific repairs
Mobile application testing
Order processing
Broken screen repair
Touchscreen sensitivity adjustments
Screen replacement techniques
Warranty services understanding
Software installation and configuration
Quality assurance testing
Multimeter usage
Camera lens fixing
Functionality testing
Firmware updates
Quality assurance understanding
Android phones
Java
Laptop repairs
Website troubleshooting
Customer Service
Tablet maintenance and repairs
Quality checks
Battery changes
API Testing
Screen repairs
System updates
iOS
Tablet repairs
Smartphone maintenance and repairs
Diagnostics
Client communication
Cultural awareness
Network routing
Electronic repairs and refurbishment
Hardware inventory management
Change management
Telecommunications
Test data analysis
Process Improvement
DNS technical expertise
System diagnostics
Microsoft Office Suite
Product knowledge
Wifi setup
Software installation
Accomplishments
- Adobe Photoshop, Challenger English Language & Computer Center, 2009
- Adobe Premier Ulead Video Studio, Challenger English Language & Computer Center, 2009
Personal Information
Participated in the organizing of welcome party for new comers in the College Participated in the organizing of blood donation for Al-Khidmat foundation in our College Voluntary work with university Students in different tasks Actively participating as a representative of my University in Afghan Student Union Committee
Custom Section
- Diploma in English Language (DEL), Challenger English Language & Computer Center, 2007
- Microsoft Office, Challenger English Language & Computer Center, 2010
Personal Information
- Date of birth: 03/27/90
- Gender: Male
- Nationality: Afghan
- Marital status: Married
Languages
English
Intermediate (B1)
A1
Persian
Advanced (C1)
A1
Certification
Mobile Repairing Certification
Timeline
IT Officer - AM Logistics Services
01.2017 - 01.2020
Mobile Engineering Instructor - National College of Mobile Engineering
01.2010 - 01.2016
Mobile repair technician - Software & Hardware Mechanic
01.2006 - Current
Kateb University - Bachelor Degree , Law
Ahmad Shah Abdali High School - Diploma in Information Technology , IT
Ahmad Shah Abdali High School - 12th Grade,
Challenger English Language & Computer Center - Diploma in English Language (DEL),
Challenger English Language & Computer Center - Microsoft Office,